Kateryna Novykova
Acworth,GA
Summary
Experience with international airlines as valued member of cabin crew. Service-oriented professional with 6 years of flight crew experience. Welcoming, personable individual with well-developed hospitality skills. Handle high-pressure situations with grace and poise. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Sky Up Airlines
09.2022 - 09.2023
- Actually in employ of Sky Up since May of 2021, but took interim work after operation paused due to war.
- Complied with company and industry regulations to ensure a safe environment for passengers and employees, including certification in the handling of dangerous goods.
- Certified in the use of required safety equipment, including oxygen masks, life jackets, emergency location transmitters, protective breathing equipment, fire extinguishers, automated external defibrillators, and first aid kits.
- Inspected aircraft following cleaning and sanitization procedures to ensure completeness and accuracy.
- Passenger conflict resolution and medical emergencies during flights.
- Communication with the flight deck to promote smooth operations.
- Carried out emergency safety, fire, and first aid procedures, including evacuations, pilot incapacitation, and first aid.
- Formal customer service training
- Assisted passengers with disabilities by providing wheelchairs and support throughout the airport to provide excellent customer service.
Passenger Service Specialist
SeaChefs
03.2022 - 08.2022
- Interim work during time period in which Sky Up Airlines paused operation
- Provided elite passenger service on high-end European cruise ship in the following areas: hotel administration, restaurant and lounge operations, passenger service/reception, overall passenger service to international clientele
Cabin Crew Member
Sky Up Airlines
05.2021 - 02.2022
- See details under most current work experience with Sky Up Airlines
Cabin crew member
Ukraine International Airlines
08.2016 - 07.2020
- Trained to comply with company & industry regulations to insure a safe environment for travelers and employees - including certification on handling of dangerous goods
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures
- Resolved passenger conflicts and medical emergencies during flights
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Certified on usage of required safety equipment - including, but not limited to: oxygen, life jackets, emergency location transmitter (ELT), protective breathing equipment (PBE) for Cabin Crew, fire extinguishers, automated external defibrillator (AED), and first aid.
- Certified to communicate and facilitate emergency safety, fire, and first aid procedures - including evacuation, pilot incapacitation, and first aid
- Trained in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service
Education
Master of Arts - English/Ukrainian Languages & Literature
Gorlivka's State Pedagogical Institute of Foreign Languages
Gorlivka, Ukraine06.2013
Bachelor of Arts - English/Ukrainian Languages & Literature
Gorlivka State Institute of Foreign Languages
Gorlivka, Ukraine05.2012
Skills
- Expert in Customer Service
- Emergency Care
- Safety Standards
- Equipment Operation
- Takeoff Instructions
- Conflict Mediation
- Training Junior Team Members
- Regulation and Compliance Monitoring
Certification
Aviation Security Training Program for Cabin Crew: August, 2025: Kyiv, Ukraine.
Recurrent Training Cabin Crew Boeing 737-600-900: August, 2022: Kyiv, Ukraine.
Transport of Dangerous Goods by Air ICAO 11 category of personnel: May, 2025: Kyiv, Ukraine.
Cabin Crew Attestation: Kyiv, Ukraine.
Cabin Crew Medical Certificate: Kyiv, Ukraine.
Languages
Ukrainian
Native or Bilingual
English
Full Professional
Russian
Native or Bilingual
Timeline
Cabin Crew Member
Sky Up Airlines
09.2022 - 09.2023
Passenger Service Specialist
SeaChefs
03.2022 - 08.2022
Cabin Crew Member
Sky Up Airlines
05.2021 - 02.2022
Cabin crew member
Ukraine International Airlines
08.2016 - 07.2020
Master of Arts - English/Ukrainian Languages & Literature
Gorlivka's State Pedagogical Institute of Foreign Languages
Bachelor of Arts - English/Ukrainian Languages & Literature
Gorlivka State Institute of Foreign Languages
Aviation Security Training Program for Cabin Crew: August, 2025: Kyiv, Ukraine.
Recurrent Training Cabin Crew Boeing 737-600-900: August, 2022: Kyiv, Ukraine.
Transport of Dangerous Goods by Air ICAO 11 category of personnel: May, 2025: Kyiv, Ukraine.
Cabin Crew Attestation: Kyiv, Ukraine.
Cabin Crew Medical Certificate: Kyiv, Ukraine.
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