Kateryna Oliinyk
Boca Raton,FL
Summary
Experienced in client support and team management, always aiming to make the customer experience exceptional. Skilled in nurturing potential clients, building strong client relationships, and helping the team work more efficiently.
Overview
11
11
years of professional experience
Work History
Deputy Director for International Trade
OVK Business Group LLC
12.2018 - 07.2024
- Development of the company's distribution network
- Contracting and product certification
- Product customs clearance and logistics control
Customer Service Center Manager
Intertelecom
03.2013 - 10.2018
- Led team to enhance customer satisfaction through effective servic
- Managed scheduling and resource allocation to optimize workforce efficiency.
- Collaborated with cross-functional teams to resolve complex customer issues swiftly.
- Oversaw performance metrics, ensuring alignment with organizational goals and standards.
- Implemented operational improvements that streamlined call handling processes.
- Analyzed customer feedback to identify trends and enhance service offerings.
Education
Master of Science -
Ternopil National Economic University
Ukraine07-2007
Skills
- Customer Relationship Management (CRM)
- Client Retention & Support
- Team Leadership & Staff Training
- Contract & Vendor Management
- Order Processing & Data Accuracy
- Market Analysis & Distribution Growth
- Problem Solving & Conflict Resolution
- Microsoft Office & CRM Systems
- Time Management & Multitasking
Timeline
Deputy Director for International Trade
OVK Business Group LLC
12.2018 - 07.2024
Customer Service Center Manager
Intertelecom
03.2013 - 10.2018
Master of Science -
Ternopil National Economic University