Katesha Harris
Baldwyn,MS
Summary
Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
Focused Student Intern with outstanding knowledge. Distinguished skill in organization and memorization known for fantastic attention to detail. Committed to superb support for professional and accurate, efficient work.
Overview
10
10
years of professional experience
Work History
Student Intern
New Albany Medical Group
New Albany , MS
07.2024 - 08.2024
- Learn proper technique on answer phone calls
- Identified needs of customers promptly and efficiently.
- Assisted in developing training materials for new employees.
- Provided administrative support, such as scheduling appointments, filing paperwork, and taking notes during meetings.
Shift Lead/Barista
Starbucks
Tupelo, MS
11.2022 - 03.2024
- Train and supervise baristas
- Provides outstanding customer services and effective problem-solving skills
- Assign and adjust the floor for great sales
- Count and handle cash deposits
- Conducting performance reviews and sharing feedback with upper management and team members
- Monitoring Attendance
- Make sure the team complete the tasks
- Motivating the team for success.
Customer Experience Manager
Five Below
Tupelo, MS
09.2020 - 10.2022
- Developed and deployed action plans to improve customer
- Resolved customer complaints regarding sales and service
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Scheduled front end to meet needs of business and keep team efficient
- Performed all beginning and end of shift cash handling requirements such as cash drops, register balancing, and safe accountability
- Trained and supported cashiers in effective completion of checkout procedures
Assistant Manager
Express Check Advance
Tupelo, MS
11.2018 - 08.2020
- Opening/ Closing Procedures
- Safe counts
- Make Deposits
- Scheduling
- Ensured all customers received friendly, quick, and efficient service
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered
- Developed and maintained effective working relationships with team members, management, and customers
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
Part Time Sales Lead
Charming Charlie
Tupelo, MS
03.2016 - 12.2017
- Use computers for various applications, such as database management or word processing
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
- Order and dispense supplies
- Deposit Money
- Safe counts.
Shift Supervisor
KFC
Fulton, MS
10.2014 - 10.2015
- Resolve problems between employees
- Developed strategies for improving operational efficiency and customer service levels.
- Scheduling
- Safe counts
- Deposit money
Education
Associate of Science -
Concorde Career College
Southaven, MS12-2024
Associate degree in Nursing -
Itawamba Community College
MS05.2021
High School Diploma -
Baldwyn High School
MS05.2014
Skills
- Active Listening
- Strong Work Ethic
- Positive Attitude
- Good Communication Skills
- Problem-Solving Skills
- Acting as A Team Player
- Self-Confidence
- Ability to Accept and Learn from Experience
- Billing and coding
- Outstanding organizational skills
- Fast Learner
- Data Entry
Timeline
Student Intern
New Albany Medical Group
07.2024 - 08.2024
Shift Lead/Barista
Starbucks
11.2022 - 03.2024
Customer Experience Manager
Five Below
09.2020 - 10.2022
Assistant Manager
Express Check Advance
11.2018 - 08.2020
Part Time Sales Lead
Charming Charlie
03.2016 - 12.2017
Shift Supervisor
KFC
10.2014 - 10.2015
Associate of Science -
Concorde Career College
Associate degree in Nursing -
Itawamba Community College
High School Diploma -
Baldwyn High School
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