Engaged People and Operations Leader with five years experience working for top industry leadership. Demonstrated history of Talent Development, Hiring, Sales Leadership, Driving Results, and Operational Excellence. Passionate about creating workspaces where everyone feels both included and valued.
Hi, I’m
Katey Corrado
Manager, Apple Inc.
New York,NY
Summary
Overview
4
years of professional experience
Work History
AppleBronx, NY
Manager- People and Operations
08.2021 - Current
Job overview
- Worked in matrix management environment with oversight of divisional managers, operations, sales, finance, human resources, safety and compliance.
- Built strong partnerships with all service and vendor accounts; responsible for all preservation work and management of projects at new retail location
- Successfully resolved over 50 service tickets within first year of store opening.
- Improved SLA by reducing order completion time from 56 minutes to 2.5 minutes within 3 quarters
- Responsible for sourcing, interviewing, and hiring of over 30 entry and mid level candidates for new retail location within 60 days of store opening.
- Managed 22 direct reports in supporting development goals, performance reviews, and compensation conversations.
Apple
Manager- Technical Support
12.2020 - 08.2021
Job overview
- Led a team of over 25 technical support agents that produced exceptional results focusing on human connection, same day help, and timely repairs.
- Supported an engaged and inclusive environment as reflected in 2021 team satisfaction survey results, with SAT and ITS scores in high 80 percentile.
- Managed 18 direct reports in supporting development goals, performance reviews, and compensation conversations.
- Responsible for all interviewing, hiring, and feedback for all entry, mid, and senior level technical roles for location. Hired over 15 technical positions in location.
Christiana
Manager- Sales
12.2018 - 12.2020
Job overview
- Led store’s most successful Q1 holiday season, both in sales volume and customer satisfaction, while introducing store team to new “no customer wait” strategy.
- Led a team of over 50 Sales Support team members towards highest CSAT scores in Philadelphia market for both Q1 and Q2 2019 with scores ranging from 80 to 85.
- Managed 23 direct reports in supporting development goals, performance reviews, and compensation conversations.
- Chosen by Market Leader to facilitate newly onboarded leader hiring for all new manager and senior manager roles in Philadelphia market for six months. Led over 8 successful trainings
- Promoted employee engagement with organizational objectives during new employee orientations and hiring events.
Education
Art Institute of Pittsburgh
Bachelor’s of Science from Photography
2012
University Overview
Skills
- Relationship Building
- Collaboration
- Hiring
- Training
- Problem Solving
- Calendar Planning
- Dealing with Ambiguity
- Strategizing
- Operational Management
- Coaching
- Organization
- Working knowledge of Talent Point, Kronos, Tableau, ServiceChannel, Box, and Webex Systems
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The ones who are crazy enough to think they can change the world, are the ones that do.
Timeline
Manager- People and Operations
Apple
08.2021 - Current
Manager- Technical Support
Apple
12.2020 - 08.2021
Manager- Sales
Christiana
12.2018 - 12.2020
Art Institute of Pittsburgh
Bachelor’s of Science from Photography
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