Katey Kucera
Pocatello,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Self Reliance Specialist
State Of Idaho
2013.01 - Current
- Mentored junior staff members, providing guidance and support for their professional development in the field of self-reliance services.
- Maintained detailed case files for each client ensuring accurate record-keeping facilitating seamless collaboration among team members.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Worked effectively in fast-paced environments.
Supervisor
Teleperformance USA
2009.03 - 2012.12
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Collected, arranged, and input information into database system.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Customer Service Sales Representative
Qwest
2006.12 - 2009.06
- Stayed current on company offerings and industry trends.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
Education
Occupational License - Cosmetology
The School of Hairstyling
Pocatello, ID04.2006
High School Diploma -
Highland High School, ID
Pocatello, ID06.2000
Skills
- Database Management
- Policy analysis
- Document Verification
- Database updates
- Problem-solving abilities
- Document Review
- Researching skills
- Document Preparation
- Account Management
- Customer Service
Timeline
Self Reliance Specialist
State Of Idaho
2013.01 - Current
Supervisor
Teleperformance USA
2009.03 - 2012.12
Customer Service Sales Representative
Qwest
2006.12 - 2009.06
Occupational License - Cosmetology
The School of Hairstyling
High School Diploma -
Highland High School, ID
Similar Profiles
Cory SessionsCory Sessions
Laundry Attendant at State Of IdahoLaundry Attendant at State Of Idaho
Micheal EmbryMicheal Embry
Senior TADSS Instructor at State Of IdahoSenior TADSS Instructor at State Of Idaho
Sharon WoffordSharon Wofford
Program Specialist - Automated at State Of IdahoProgram Specialist - Automated at State Of Idaho