Kateysia Cooper
Washington,DC
Summary
I am a 20-year-old self-taught hairstylist and makeup artist with a strong background in customer service and creative expression. Since 2019, I have been doing paid hair and makeup work as a side job, building my skills through hands-on experience and word-of-mouth referrals. My work at Burlington and Goodwill has improved my ability to work with diverse age groups and provide efficient, helpful service, ensuring customers leave with a positive shopping experience.
Since 2019, I have also participated in the Summer Youth Employment Program, where I have held various roles, including front desk assistant, church dancer, and salon assistant. Each of these experiences has taught me adaptability, professionalism, and the importance of supporting a team. Additionally, I volunteered as a pre-ballet dance assistant at The Washington Ballet, where I shared my passion for dance while gaining valuable leadership and mentoring skills.
Overview
6
6
years of professional experience
Work History
Sales Associate/Assistant
Summer Youth Employment Program
Washington DC
06.2019 - 08.2025
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Goodwill
Arlington, VA
12.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Burlington
Waldorf, MD
07.2024 - 11.2024
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Goodwill Excel
WashingtonSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Conflict resolution
- Store opening and closing
Timeline
Sales Associate
Burlington
07.2024 - 11.2024
Sales Associate
Goodwill
12.2023 - 07.2024
Sales Associate/Assistant
Summer Youth Employment Program
06.2019 - 08.2025
Goodwill Excel