Kathaleen Huff
Portland,OR
Summary
Dependable leader with extensive experience supporting vulnerable populations in shelter and treatment settings. Brings strong conflict resolution, safety compliance, and client communication skills. Focused on staff coverage, incident response, and smooth daily operations.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Team Lead Supervisor
Do Good Multnomah
11.2021 - Current
- Supervised daily shelter operations, ensuring consistent client support and staff coverage
- Trained staff on de-escalation, trauma-informed service, and program procedures
- Coordinated shift handoffs, incident reporting, and communication between care teams
- Monitored client intakes, referrals, and documentation for accuracy and compliance
- Resolved workflow issues quickly to maintain safe, orderly service delivery
- Supported staff with difficult client interactions and crisis response decisions
- Reviewed schedules and assignments to balance coverage across program needs
Female Treatment Assistant
Lady Owens
05.2005 - 06.2010
- Supported treatment plans by assisting with daily therapeutic activities and client care routines.
- Monitored client behavior and reported changes to clinical staff for timely intervention.
- Documented client progress accurately in records and maintained compliance with facility procedures.
- Coordinated daily schedules, appointments, and treatment-related communications with care teams.
- Reinforced coping skills and program expectations during supervised client interactions.
- Maintained safe, orderly treatment environments by following crisis response and safety protocols.
- Assisted with intake, discharge, and transition process to ensure smooth client support.
- Collaborated with multidisciplinary staff to improve workflow, consistency, and treatment delivery.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Improved patient outcomes by carefully monitoring and documenting treatment progress.
- Assisted clinical staff in conducting assessments to determine appropriate interventions for each individual's unique needs.
- Supported patients throughout their rehabilitation journey, celebrating milestones and encouraging continued progress toward goals.
- Increased client engagement in therapy through active listening and tailored interventions.
- Coordinated discharge planning, working closely with patients, families, and care providers to ensure a smooth transition from treatment settings.
- Promoted adherence to treatment plans by addressing patients'' concerns and providing education on the benefits of each intervention.
- Monitored patient safety during therapy sessions, promptly addressing any identified risks or concerns.
- Ensured accurate records of patients'' treatments, contributing to effective continuity of care.
- Provided compassionate support to patients experiencing emotional distress during the recovery process.
- Contributed to a positive therapeutic environment by maintaining clean and organized treatment spaces.
- Assisted therapists in delivering personalized treatment plans for optimal patient recovery.
- Facilitated group therapy sessions, fostering healthy communication among participants.
- Actively participated in team meetings, sharing insights on patient progress and collaborating on adjustments to treatment plans when necessary.
- Enhanced patient comfort during sessions with empathetic communication and a supportive environment.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for individual clients.
- Developed strong rapport with patients through consistent empathy and understanding during challenging moments.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Monitored patient progress and reported changes to healthcare professionals.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Scheduled patients for appointments and maintained master calendar.
Peer Support Mentor
Project Network
11.2000 - 01.2005
- Guided mentees using trauma-informed communication and active listening techniques.
- Facilitated one-on-one and group mentoring sessions aligned with program expectations.
- Mentored participants through structured goal-setting, accountability, and personal development plans.
- Documented session notes, progress updates, and participant concerns accurately.
- Supported engagement strategies to strengthen trust, attendance, and program participation.
- Collaborated with staff to address barriers and connect mentees with appropriate resources.
- Modeled positive behavior, boundaries, and professional conduct during all interactions.
- Coached newer mentors on relationship-building, session planning, and reporting procedures.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approach accordingly.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
Education
No Degree - CADC
Portland Community College
Portland, ORHigh School Diploma -
John Marshall
Portland, OR05-1986
Skills
- Performance monitoring
- Performance improvement
- Quality control
- Safety compliance
- Coaching and mentoring
- Conflict resolution
- Customer focus
- Attention to detail
- Workplace safety
- Schedule management
- Complaint resolution
- Employee evaluation
- Task delegation
- Client communication
- Work assignment delegation
- Employee engagement
- Problem-solving
Certification
Peer support Specialist
Timeline
Team Lead Supervisor
Do Good Multnomah
11.2021 - Current
Female Treatment Assistant
Lady Owens
05.2005 - 06.2010
Peer Support Mentor
Project Network
11.2000 - 01.2005
No Degree - CADC
Portland Community College
High School Diploma -
John Marshall
QMHA
I received my QMHA while working at Do Good Multnomah.