Kathalin Santos
Mastic,NY
Summary
Dynamic customer service professional with a proven track record at Target, excelling in client relations and support. Recognized for streamlining operations and enhancing customer satisfaction. Skilled in POS systems and fostering team collaboration, I am dedicated to delivering exceptional service and building lasting relationships. Trained in leadership aka manager assistant, fulfillment trained prove to work in fast pacing positions.
Overview
5
5
years of professional experience
Work History
Costumer Service
Target
06.2021 - Current
- Provided exceptional customer service, fostering long-term relationships and repeat business.
- Personalized customer service guidelines and performance measures specific to branch.
- Upheld high standards for customer service and led by example.
- Streamlined front desk operations for improved efficiency and customer service.
- Maintained cash register accuracy through regular audits and reconciliations.
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Answered questions about store policies and addressed customer concerns.
- Supported team lead in daily operations, ensuring adherence to quality standards and deadlines.
- Developed training materials for new hires, fostering a smoother onboarding experience and knowledge transfer.
- Processed orders accurately, verifying item availability and quality prior to shipment.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Riverhead High School
Riverhead 06.2022
Skills
- Customer service management
- Effective customer service
- Customer service support
- Client relations and customer service
- Friendly customer service
- Customer service experience
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Costumer Service
Target
06.2021 - Current
High School Diploma -
Riverhead High School