Maria Correia

• Delivered exceptional customer service, addressing concerns and resolving issues promptly.
• Utilized exceptional customer service skills to satisfy all needs.
• Delivered exceptional customer service, resolving any issues promptly and professionally
• Streamlined customer service protocols to boost satisfaction rates.

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
• Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
• Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
• Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
• Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
• Creat schedules
• Interview new potential colleagues so can send to RH
• Make orders for the shop
• Count inventory
• Follow HACCP
• Maintaining safe and secure of shop and safe and secure of the team
• Organize values received and make deposit at company account
• Manage sells
• Manage team leaders
• Manage issues at the shop considering team clients and office staff
• Checking service during the shift

Supervisor of costumer service

Check the team timetables

Maintain good relations with team

Control the service supporting with quality service

Made accountacy off sells of the day

Maintain contact with the client

Confirm all the apps used during the shift