Paul Krieg
Denver,CO
Summary
Dynamic customer service professional with a proven track record at Goodwill, enhancing satisfaction ratings through effective training and best practices. Skilled in resolving issues promptly and fostering repeat business, I combine strong interpersonal abilities with technical expertise in customer service operations to deliver exceptional support and drive organizational success.
Overview
4
4
years of professional experience
Work History
Costumer Service
Goodwill
02.2025 - 09.2025
- Enhanced customer service skills across organization with targeted training programs.
- Implemented customer service best practices, raising standard of support provided.
- Trained new hires on customer service policies and procedures.
- Greeted incoming customers and provided reliable, friendly customer service.
- Implemented strategies to increase customer service satisfaction ratings.
- Generated repeat business through exceptional customer service.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Provided exceptional customer service by promptly resolving issues and complaints.
- Communicated effectively with students and provided outstanding customer service.
Glazier
Grandview Glass
03.2022 - 2025
- Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
- Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
- Conducted precise glass cutting for custom projects, ensuring accurate fit and client expectations were met.
- Enhanced workplace safety by implementing proper glass handling techniques and adhering to industry regulations.
- Constructed and installed metal sashes and moldings for glass installation using aluminum or steel framing.
- Utilized problem-solving skills to address any challenges encountered during the installation or repair processes efficiently.
- Improved customer satisfaction with timely installations of glass windows, doors, and mirrors.
- Repaired and installed mirrors, table tops, and mirrored wardrobe doors.
- Fabricated and installed required hardware and moldings for glass installations.
Education
GED -
North Idaho College
Coeur D'alene, IDGeneral Studies
Adams State College
Trinidad, CO06.2014
Skills
- Effective customer service
- Payroll customer service
- IT customer service
- Roadside customer service
- Reliable customer service
- Customer service mindset
- Inbound customer service
- Excellent customer service skills
Additional Information
I understand addiction and struggle. It took me a long time to be at this point in my life. I am an ex addict that has overcome many opsticals. Being able to be in an environment like this is my calling. I enjoy giving back to my community as well as being a positive role model that understands addiction and overcoming obsticals
Timeline
Costumer Service
Goodwill
02.2025 - 09.2025
Glazier
Grandview Glass
03.2022 - 2025
GED -
North Idaho College
General Studies
Adams State College
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