With a proven track record at McDonald's, I excel in delivering unparalleled customer service and leadership. My expertise spans effective service strategies and training, enhanced by strong communication and organizational skills. Achieved significant customer satisfaction improvements, showcasing my ability to blend fast-paced service with meticulous attention to detail.
Hi, I’m
Yamaris Cortes
Orlando,FL
Summary
Overview
6
years of professional experience
1
Certification
Work History
McDonald's
Costumer Service
03.2022 - Current
Job overview
- Provided pre- and post-sales customer service and support.
- Upheld high standards for customer service and led by example.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Resolved customer service issues with timely and professional resolutions.
- Met customer service objectives by providing superior customer service to Language-speaking customers.
- Utilized exceptional customer service skills to satisfy all needs.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Provided exceptional customer service and consistently performed quality services.
- Greeted customers at counter and provided excellent customer service.
- Interacted with customers and employees to resolve customer service concerns.
Airport
Cleaner/ Costumer Service
04.2022 - 10.2022
Job overview
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Provided assistance to other staff members with cleaning of difficult areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Mamá Romanos
Kitchen Staff Member
01.2021 - 01.2022
Job overview
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Operated kitchen equipment in accordance with manufacturer instructions.
Dollar Tree Stores
Costumer Service
04.2019 - 06.2019
Job overview
Education
Technical College Kissimmee, FL
Barber Master from Barber
07.2025
University Overview
Skills
- Fast food customer service
- Customer service representation
- Effective customer service
- Excellent customer service skills
- Customer service leadership
- Customer service experience
- Friendly customer service
- Providing customer service
- Customer service training
Certification
Barber certificate
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cleaner/ Costumer Service
Airport
04.2022 - 10.2022
Costumer Service
McDonald's
03.2022 - Current
Kitchen Staff Member
Mamá Romanos
01.2021 - 01.2022
Costumer Service
Dollar Tree Stores
04.2019 - 06.2019
Technical College
Barber Master from Barber
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