Aldair Escobedo
El Paso,TX
Summary
Proven customer service expert with a track record of enhancing client satisfaction and increasing sales at Mata's Produce. Skilled in training staff and resolving customer issues swiftly, demonstrating exceptional communication and problem-solving abilities. Achieved notable sales growth through outstanding service and product knowledge.
Overview
6
6
years of professional experience
Work History
Costumer Service
Mata's Produce
02.2023 - 02.2025
- Trained new hires on customer service policies and procedures.
- Trained newly hired employees on routine tasks and customer service.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Improved overall client satisfaction by consistently providing exceptional customer service.
- Increased sales by providing exceptional customer service and product knowledge.
- Maintained excellent customer service and positive attitude.
- Trained new cashiers on procedures, customer service, and sales techniques.
- Increased customer service success rates by quickly resolving issues.
Cashier
Gorditas Tony's
02.2019 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Eastwood High School
2430 McRae Blvd, El Paso, TX 7992506.2016
Skills
- Customer service and assistance
- Customer service training
- Fast food customer service
Languages
Spanish
Native or Bilingual
Timeline
Costumer Service
Mata's Produce
02.2023 - 02.2025
Cashier
Gorditas Tony's
02.2019 - 02.2022
Eastwood High School
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