Open To Work
Ana Jayasi
Houston,TX
Summary
Resourceful Bilingual Customer Service Agent known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, problem-solving, and time management skills. Excel in conflict resolution, active listening, and empathy, ensuring positive interactions in every customer service encounter.
Overview
9
9
years of professional experience
Work History
Costumer service
T&C chiropractic
Houston, Tx
05.2024 - 03.2026
- Identified and resolved customer service issues.
- Reviewed customer service inquiries and responded accordingly.
- Created reports on customer service performance metrics.
- Developed customer relationships by providing superior customer service.
- Conducted customer service training sessions for staff members.
- Assisted with training new Customer Service Specialists on company policies and procedures related to effective customer service practices.
- Provided customer service assistance when needed.
- Provided personalized customer service to ensure customer satisfaction.
- Facilitated group therapy sessions to promote peer support and engagement.
- Conducted assessments to evaluate client progress and adjust treatments accordingly.
- Collaborated with interdisciplinary teams to ensure comprehensive care delivery.
- Implemented coping strategies and skills training for clients in recovery.
- Provided crisis intervention support during critical situations with clients.
- Maintained accurate documentation of client interactions and treatment outcomes.
- Sampled and tested wastewater, applied chemical dosing, received chemical shipments, and performed wastewater plant preventive maintenance and minor corrective maintenance.
- Translated documents between English and Spanish for diverse clients.
- Utilized translation software to enhance efficiency and maintain quality standards.
- Conducted terminology research to ensure precise language use in specialized fields.
- Communicated with clients to clarify requirements and gather feedback on translations.
- Translated client documents between languages.
- Delivered translation services to clients.
Receptionist
Advantage BMW Midtown
Houston, TX
12.2021 - 11.2023
- Greeted customers and directed them to appropriate departments.
- Managed phone calls and scheduled service appointments efficiently.
- Coordinated communication between departments and staff members daily.
- Utilized dealership management software for scheduling and record-keeping tasks.
- Collaborated with team members to enhance customer experience and satisfaction.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Prepared welcome packages for new hires.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted with onboarding of new employees by providing orientation information and support.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Compiled data from various sources into organized reports for management review.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Costumer service
Tier 1 Personnel
Houston, TX
10.2016 - 07.2017
- Delivered excellent customer service through active listening techniques.
- Provided excellent customer service throughout each installation process.
- Provided excellent customer service throughout the sales process.
- Provided customers with friendly customer service.
- Reviewed customer service inquiries and responded accordingly.
- Developed customer relationships by providing superior customer service.
- Implemented strategies for improving customer service delivery standards.
- Conducted customer service training sessions for staff members.
- Assisted with training new Customer Service Specialists on company policies and procedures related to effective customer service practices.
- Greeted clients and provided exceptional customer service.
- Analyzed customer feedback to improve customer service levels.
- Implemented strategies for improving customer service experience.
- Implemented best practices for providing excellent customer service.
- Provided customer service assistance when needed.
- Provided customer service to clients visiting the storeroom.
- Answered incoming calls and provided customer service.
- Translated documents between English and Spanish for diverse clients.
- Collaborated with project managers to ensure timely delivery of translations.
Education
Ana Jayasi
03.2026
Skills
- Customer service
- Problem resolution
- Effective communication
- Team collaboration
- Administrative Medical Assistant
- Community Health Worker with
- Bartending
- Document translation
- Administrative support
- Customer service and communication skills
- Customer service skills
- Customer service orientation
- Sales and customer service
- Customer service documentation
- Customer service and engagement
- Customer service and care
- Dining customer service
- Customer service in spanish
- Window customer service
- IT customer service
- Customer service focus
- Healthcare customer service
- Customer service training
- Customer service and assistance
- Customer service optimization
- Client relations and customer service
- Excellent customer service skills
- Customer service leadership
References
References available upon request.
Languages
Spanish & English
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Costumer service
T&C chiropractic
05.2024 - 03.2026
Receptionist
Advantage BMW Midtown
12.2021 - 11.2023
Costumer service
Tier 1 Personnel
10.2016 - 07.2017
Ana Jayasi