Eden A. Ramos-Chavez
Summary
Adept in critical thinking and problem-solving, I significantly enhanced customer satisfaction and retention at Maria Ramos through exceptional service and engagement. My proactive teamwork and efficient call management skills contributed to a positive work environment and streamlined operations at Melvin's Handy Man Service, showcasing my ability to drive results and foster collaboration. Experienced Customer Service Representative with 6 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
18
18
years of professional experience
Work History
Costumer Service
Maria Ramos
1535 Ann Crt. Merced Ca 95340
03.2024 - 05.2024
- Delivered exemplary customer service and warmly greeted guests.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided outstanding customer service by addressing inquiries promptly.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Strengthened client relationships through regular communication and excellent customer service.
- Increased repeat business through excellent customer service and communication skills.
- Increased client retention through exceptional customer service and prompt communication.
- Provided exceptional customer service, addressing passenger inquiries courteously and knowledgeably.
Assistant
Melvin's Handy Mans Service
Walnut Ave., Winton, Ca 95388
05.2023 - 12.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
Sanitation Crew Member
S.3. Sanitation
1000 Davis St. Livingston Ca 95334
07.2014 - 11.2014
- Maintained neat, clean and sanitized work areas.
- Reduced the risk of cross-contamination by properly cleaning and sanitizing equipment, surfaces, and utensils.
- Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
- Reassembled production lines to restore production with minimal downtime.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
Host,
Lupe Infante
El Rincon 6588 N. Winton Way ,Winton,ca 95388
03.2010 - 07.2011
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Food Service Operator
Rosario's Taco Truck
G St & 15th St . Merced Ca 95341
01.2006 - 12.2010
- Reduced wait times for customers with efficient food preparation and service techniques.
- Utilized strong communication skills to foster collaboration among team members in fast-paced environments.
- Maximized freshness in food offerings by rotating stock effectively through proper storage methods.
- Conducted quality checks on ingredients, maintaining high standards for taste and presentation.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Education
Certificate - Massage Therapy
Milan Institute of Massage Therapy
Merced, CA05.2017
No Degree - Accounting And Administrative Office Professional
Merced College
Merced, CA02.2017
GED -
Merced Adult School
Merced, CA06.2013
Skills
- Orthotic Customer Service
- Customer service focus
- International Customer Service
- Customer Service and Engagement
- Customer service skills
- Excellent customer service
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Complaint Resolution
- Incoming Call Management
- Call center experience
- Goal-Oriented
dance lessons,Spanish translating and Singing
I love to dance not only as a hobby, but as a way of staying healthy. I also am bilingual so translating is no problem for me. I fluent in both english and Spanish. as singing its more of a hobby not a career for now. if given the opportunity to fulfill this career i would gladly accept it.
Additional Information
Im am eager to become a part of your establishment soon.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Costumer Service
Maria Ramos
03.2024 - 05.2024
Assistant
Melvin's Handy Mans Service
05.2023 - 12.2023
Sanitation Crew Member
S.3. Sanitation
07.2014 - 11.2014
Host,
Lupe Infante
03.2010 - 07.2011
Food Service Operator
Rosario's Taco Truck
01.2006 - 12.2010
Certificate - Massage Therapy
Milan Institute of Massage Therapy
No Degree - Accounting And Administrative Office Professional
Merced College
GED -
Merced Adult School