Carol Jay Garrate
Edgewood,MD
Summary
Dynamic leader with a proven track record at Pizzahut, Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
excelling in customer service management and team motivation. Skilled in resolving complex issues, enhancing customer satisfaction, and driving team performance. Demonstrates exceptional problem-solving and communication abilities, significantly improving service delivery and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Costumer Service
Panda Express
03.2022 - 07.2022
- Provided extraordinary customer service to clients.
- Provided exceptional customer service, assisting with vehicle issues and inquiries.
- Monitored banking associates for customer service.
- Provided excellent customer service, resolving inquiries and issues on spot.
- Increased repeat business through exceptional customer service and followups.
- Provided exceptional customer service and consistently performed quality services.
Shift Lead
Pizzahut
11.2020 - 02.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
Education
Associate Of Applied Science - Radiologic Technologist
The Community College of Baltimore County
Essex, MDEdgewood Highschool
Edgewood, IA05.2023
Skills
- Payroll customer service
- Customer service improvement
- Orthotic customer service
- Delivers exceptional customer service
- Multitasking proficiency
- Workplace safety
- Scheduling and planning
- Staff training and development
- Team development
- Workflow management
- Team Training
- Policy enforcement
- Quality controls
- Team building expertise
- Delegation techniques
- Budgeting and cost control
- Decision-making capacity
- Strong leadership
- Positive attitude
- Problem-solving
- Team motivation
- Strategic thinking
- Verbal and written communication
- Creative problem solving
- Cash handling
- Team collaboration and leadership
Certification
MHE
- Material Handling Equipment Certification - Material Handling Equipment Distributors Association (MHEDA).
Timeline
Costumer Service
Panda Express
03.2022 - 07.2022
Shift Lead
Pizzahut
11.2020 - 02.2022
Associate Of Applied Science - Radiologic Technologist
The Community College of Baltimore County
Edgewood Highschool
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