Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Clara De Andrade Sanchez

Miami,FL

Summary

Award-winning customer service professional offers experience in sales and customer service. Remains calm and level-headed when faced with distressed passengers.

Overview

3
3
years of professional experience

Work History

Costumer Service

Guarapo Juice Bar
Miami, FL
02.2024 - Current
  • Provided excellent customer service at all times.
  • Provided customer service support to existing clients.
  • Implemented strategies to improve customer service initiatives.

Costumer Service

Oh My Gosh Brigadeiros
Miami, FL
11.2023 - 02.2024
  • Drafted reports summarizing customer service performance metrics.
  • Provided excellent customer service at all times.
  • Provided customer service support to existing clients.

Waitress

Hadekel
Aventura, FL
08.2023 - 11.2023
  • Replenished beverages when necessary.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Communicated daily specials to customers.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Organized take-out orders efficiently according to customer requests.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Participated in team meetings to discuss new menu items or changes in policy.

Costumer Service

Brazil Mart
Aventura, FL
05.2023 - 08.2023
  • Provided excellent customer service at all times.
  • Provided customer service support when needed.
  • Provided customer service support when necessary.
  • Provided customer service support to existing clients.

Gym Trainer

BodyTech Weight Loss and Health
Rio De Janeiro , RJ
03.2022 - 06.2022
  • Conducted group classes in strength training, cardiovascular conditioning, flexibility exercises, and other areas of physical fitness.
  • Developed and implemented individualized fitness programs tailored to the needs of each client.

Secretary

021 Sports
Rio De Janeiro, RJ
01.2021 - 01.2022
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.

Education

High School Diploma -

Intellectus
Rio De Janeiro, RJ
12-2019

Some College (No Degree) - Physical Education And Coaching

Estácio De Sá
Rio De Janeiro, RJ

Some College (No Degree) - Psychology

Universidade Veiga De Almeida
Rio De Janeiro, RJ

Skills

  • Excellent customer service skills
  • Customer service focus
  • Customer service improvement
  • Customer service abilities
  • Attentive Customer Service
  • Customer service experience
  • Dining customer service
  • Customer Service
  • Content Production
  • Social Media Management
  • Adobe Creative Suite
  • Social Media Marketing
  • Audience Engagement
  • Video Editing
  • Social Media Posting

Timeline

Costumer Service

Guarapo Juice Bar
02.2024 - Current

Costumer Service

Oh My Gosh Brigadeiros
11.2023 - 02.2024

Waitress

Hadekel
08.2023 - 11.2023

Costumer Service

Brazil Mart
05.2023 - 08.2023

Gym Trainer

BodyTech Weight Loss and Health
03.2022 - 06.2022

Secretary

021 Sports
01.2021 - 01.2022

High School Diploma -

Intellectus

Some College (No Degree) - Physical Education And Coaching

Estácio De Sá

Some College (No Degree) - Psychology

Universidade Veiga De Almeida
Ana Clara De Andrade Sanchez