Award-winning customer service professional offers experience in sales and customer service. Remains calm and level-headed when faced with distressed passengers.
Overview
3
3
years of professional experience
Work History
Costumer Service
Guarapo Juice Bar
Miami, FL
02.2024 - Current
Provided excellent customer service at all times.
Provided customer service support to existing clients.
Implemented strategies to improve customer service initiatives.
Costumer Service
Oh My Gosh Brigadeiros
Miami, FL
11.2023 - 02.2024
Drafted reports summarizing customer service performance metrics.
Provided excellent customer service at all times.
Provided customer service support to existing clients.
Waitress
Hadekel
Aventura, FL
08.2023 - 11.2023
Replenished beverages when necessary.
Maintained a clean work station by restocking supplies, wiping down counters.
Communicated daily specials to customers.
Assisted other wait staff members in times of heavy customer traffic.
Organized take-out orders efficiently according to customer requests.
Served alcoholic beverages responsibly in accordance with state laws.
Participated in team meetings to discuss new menu items or changes in policy.
Costumer Service
Brazil Mart
Aventura, FL
05.2023 - 08.2023
Provided excellent customer service at all times.
Provided customer service support when needed.
Provided customer service support when necessary.
Provided customer service support to existing clients.
Gym Trainer
BodyTech Weight Loss and Health
Rio De Janeiro , RJ
03.2022 - 06.2022
Conducted group classes in strength training, cardiovascular conditioning, flexibility exercises, and other areas of physical fitness.
Developed and implemented individualized fitness programs tailored to the needs of each client.
Secretary
021 Sports
Rio De Janeiro, RJ
01.2021 - 01.2022
Proofread documents before submission; corrected any errors found in grammar or punctuation.
Coordinated meeting logistics such as room reservations and catering services.
Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
Responded to customer inquiries via email or telephone in a polite and professional manner.
Education
High School Diploma -
Intellectus
Rio De Janeiro, RJ
12-2019
Some College (No Degree) - Physical Education And Coaching
Estácio De Sá
Rio De Janeiro, RJ
Some College (No Degree) - Psychology
Universidade Veiga De Almeida
Rio De Janeiro, RJ
Skills
Excellent customer service skills
Customer service focus
Customer service improvement
Customer service abilities
Attentive Customer Service
Customer service experience
Dining customer service
Customer Service
Content Production
Social Media Management
Adobe Creative Suite
Social Media Marketing
Audience Engagement
Video Editing
Social Media Posting
Timeline
Costumer Service
Guarapo Juice Bar
02.2024 - Current
Costumer Service
Oh My Gosh Brigadeiros
11.2023 - 02.2024
Waitress
Hadekel
08.2023 - 11.2023
Costumer Service
Brazil Mart
05.2023 - 08.2023
Gym Trainer
BodyTech Weight Loss and Health
03.2022 - 06.2022
Secretary
021 Sports
01.2021 - 01.2022
High School Diploma -
Intellectus
Some College (No Degree) - Physical Education And Coaching