KATHARENE THOMPSON
Sacramento,CA
Summary
Motivated candidate with a background in customer service, looking to bring skills and knowledge to administrative role. Highly organized and detail-oriented, with excellent multitasking and communication skills. Experienced in filing, record keeping, data entry, and database management. Proven ability to manage time efficiently and complete tasks quickly and accurately.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Records Analyst/HR Assistant
Career Systems Development Corporation
08.2023 - Current
- Input data, such as file numbers, new, or updated information, or document information codes into computer systems to support document and information retrieval
- Analyzed large volumes of data from multiple sources to identify trends, discrepancies and patterns
- Improved record organization by implementing digital filing systems and database management techniques.
- Spearheaded the transition from paper-based to electronic recordkeeping, modernizing company archives and increasing operational efficiency.
Dispatcher/Customer Service
PalAmerican Security
02.2023 - 07.2023
- Excelled in multitasking to manage a high call volume with professionalism and efficiency
- Developed and maintained relationships with clients, vendors, and other stakeholders to facilitate successful operations
Security Officer
Knight Watch Security
05.2022 - 02.2023
- Called to take messages, answer questions, and provide information during non-business hours and when switchboard is closed
- Patrolled assigned areas on foot or in company vehicle to confirm personal, building and equipment security
Pre-sales/Service Associate
United States Postal Service
01.2021 - 06.2022
- Answered in-depth questions about company offerings, service policies and benefits of each plan
- Navigated multiple computer systems expertly to handle customers' sales and service needs
Security Guard
National Security Guard Inc
07.2021 - 01.2022
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
Cashier/Gate Guard
Laz Airport Parking
10.2017 - 08.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy, operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
Administrator Assistant
Norwood Pines Alzheimer's Care Center
05.2014 - 10.2016
- Established professional and collaborative working relationships with company associates and external parties
- Managed calendar of appointments, meetings and other engagements ensuring accuracy of information entered into calendar system
Education
High School Diploma -
Vesta Nueva High School
01-2013
Skills
- First aid
- CPR
- Emergency management
- Surveillance
- Computer Networking
- Document Management
- Organization and Efficiency
- Verbal and Written Communication
- Microsoft Office
- Document control
- Privacy regulations
- Records classification
- Filing systems
Certification
Guard Card
Timeline
Records Analyst/HR Assistant
Career Systems Development Corporation
08.2023 - Current
Dispatcher/Customer Service
PalAmerican Security
02.2023 - 07.2023
Security Officer
Knight Watch Security
05.2022 - 02.2023
Security Guard
National Security Guard Inc
07.2021 - 01.2022
Pre-sales/Service Associate
United States Postal Service
01.2021 - 06.2022
Cashier/Gate Guard
Laz Airport Parking
10.2017 - 08.2018
Administrator Assistant
Norwood Pines Alzheimer's Care Center
05.2014 - 10.2016
Guard Card
High School Diploma -
Vesta Nueva High School
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