Katharina Kouba
Westland
Summary
Dedicated professional with a diverse background in customer service, management, and animal care. Over 10 years of experience in fast-paced environments, skilled in communication, problem-solving, and maintaining operational efficiency. Recognized for building strong customer relationships and enhancing satisfaction, demonstrated by developing comprehensive reports and handling inquiries efficiently. Committed to contributing to team success and exceeding expectations.
Overview
23
23
years of professional experience
Work History
Kennel Technician
Lucky Dog Daycare
08.2018 - 07.2021
- Cleaned cages and kennels thoroughly between each animal stay using appropriate disinfectants and cleaning agents
- Exercised dogs regularly to maintain physical health while in the kennel's care
- Conducted daily health assessments on all animals in the kennels to ensure their well-being
- Maintained a clean, safe, and healthy environment within kennel facilities for all animals
- Fed animals daily and ensured consistent access to fresh water
- Recorded detailed logs of food intake, medication administration, and treatments provided
- Cultivated long-term relationships with clients by bonding through consistent contact with their pets
- Administered medications to animals and vigilantly monitored their health post-treatment
- Guided and trained new employees on animal handling best practices
- Recognized and documented signs of stress and illness in animals to ensure prompt care
- Inspected kennel areas regularly for potential hazards, promoting safety for pets and personnel
- Assisted veterinarians with medical procedures, including the administration of medications and vaccinations
- Provided emotional support to distressed animals through comforting techniques and gentle handling
- Ordered, unloaded, and efficiently stored animal feed and supplies
- Ensured proper nutrition and dietary needs for all animals under care
- Mixed food, supplements, and medications according to instructions and knowledge of various animal species
- Handled and restrained animals during medical procedures to facilitate care
- Organized supplies essential for the daily operations of the kennel facility
Manager
Double OO Pub
01.1999 - 10.2016
- Developed comprehensive reports analyzing customer feedback, financials, and forecasts to enhance operations
- Leveraged social media platforms to amplify brand recognition among target audiences
- Conducted regular meetings with clients to review project progress and identify future needs
- Generated detailed weekly and monthly sales activity reports for senior management analysis
- Negotiated contracts with corporate accounts, ensuring alignment with company objectives
- Established transparent communication channels between the company and its corporate accounts
- Implemented robust strategies for upselling products and services to existing customers, increasing sales
- Provided tailored product information to enhance customer satisfaction and alignment
- Responded promptly to customer inquiries, significantly boosting overall satisfaction levels
- Highlighted new products and company promotions during compelling sales pitches
- Trained new employees on company policies and effective sales techniques to foster a skilled team
- Forecasted sales numbers to evaluate product and campaign success accurately
Customer Service Representative
Sweet Repeatz
11.2012 - 07.2015
- Managed customer complaints and inquiries in a courteous and efficient manner
- Demonstrated exceptional communication skills, both verbal and written, for effective customer interactions
- Developed strong customer relationships and loyalty through proactive and effective communication
- Maintained comprehensive knowledge of company products to provide valuable suggestions and recommendations
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and maintained a respectful attitude to foster rapport with the customer base
- Utilized problem-solving techniques to identify effective solutions for complex customer inquiries
- Assisted in training and mentoring new team members to enhance department capabilities
- Processed orders, returns, and exchanges accurately and efficiently to improve customer service
- Guided customers through product selection by providing detailed information about available products and services
- Maintained an updated knowledge base of current products, services, pricing, and promotions
- Participated in team meetings to brainstorm and discuss innovative ideas for improving customer service quality
- Remained receptive to feedback from supervisors and peers to continuously build and enhance skill sets
- Updated and maintained a database with accurate customer information and timely data entries
- Acquired and retained a solid understanding of internal policies, procedures, and services to address customer issues appropriately
- Provided comprehensive account information to customers while explaining billing service policies and customer rights
- Executed data entry tasks accurately and within specified timeframes
- Displayed strong organizational skills while managing multiple projects simultaneously
Education
No degree - Liberal Arts in Mandarin 1 and 2, Interior Design, Veterinary Tech
Schoolcraft Community College
Livonia09.2002
GED -
Stevenson High School
Livonia07.1998
Skills
- Behavior observation
- Sanitation protocols
- Safety monitoring
- Veterinary assistance
- Customer Service
- Administrative Duties
- Adaptability
- Attention to Detail
- Teamwork
Personal Information
Title: Sortation Clerk
Timeline
Kennel Technician
Lucky Dog Daycare
08.2018 - 07.2021
Customer Service Representative
Sweet Repeatz
11.2012 - 07.2015
Manager
Double OO Pub
01.1999 - 10.2016
No degree - Liberal Arts in Mandarin 1 and 2, Interior Design, Veterinary Tech
Schoolcraft Community College
GED -
Stevenson High School
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