Hi, I’m
Katharine Grimm
Creative Problem Solver | Empathetic Leader | Data & Process Driver
Wendell,NC
Summary
Versatile and collaborative leader specializing in Growth Marketing & Customer Experience and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Detail-oriented team player with strong organizational skills. Dedicated to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
years of professional experience
4
years of post-secondary education
Work History
Celonis, IncRaleigh, North Carolina
Senior Manager Customer Experience and Advocacy
12.2022 - Current
Job overview
- Created trade marketing strategies to communicate strategies to 100-member global team.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.
- Measured marketing program effectiveness via regular monitoring of KPIs.
- Devised content strategy to effectively engage target audiences.
- Coordinated with design and media teams to develop high-quality creative assets.
- Created and managed social media campaigns to increase brand engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated cross-functionally with headquarters, regional and other teams globally to maintain consistent message and experience.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Celonis, IncRaleigh, North Carolina
Treasury Manager
05.2021 - 12.2022
Job overview
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Liaised with financial institutions to secure project funding and optimize financial resources.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Created financial dashboards to provide insights into key performance indicators.
- Prepared corporate fiscal and business plans to help strategically direct business operations and strengthen controls.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
- Directed corporate decision-making and planning by monitoring and setting policies and procedures to optimize fiscal performance.
- Executed financial due diligence tasks on daily basis to maintain optimal company finances.
J.P. Morgan ChaseSan Francisco, CA
Commercial Bank Sales & Marketing Associate
01.2016 - 01.2021
Job overview
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
Education
West Chester University of PennsylvaniaWest Chester, PA
Bachelor of Arts from Political Science
08.2012 - 12.2016
Skills
Client communication
Campaign management
Social media activities
Data Analytics
Communication and writing skills
Project Management
Web analytics
Content marketing
SEO proficiency
Hobbies
- Yoga
- Reading
- Video-gaming
- Painting
Timeline
Senior Manager Customer Experience and Advocacy
Celonis, Inc
12.2022 - Current
Treasury Manager
Celonis, Inc
05.2021 - 12.2022
Commercial Bank Sales & Marketing Associate
J.P. Morgan Chase
01.2016 - 01.2021
West Chester University of Pennsylvania
Bachelor of Arts from Political Science
08.2012 - 12.2016