Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Katharine Gross

Milwaukee,WI

Summary

Dynamic professional with a strong background in customer service and mortgage underwriting. Skilled in problem-solving and teamwork to ensure quality outcomes in fast-paced environments.

Overview

28
28
years of professional experience

Work History

Sales Associate

Welkes Florist
11.2022 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Mortgage Loan Underwriter

Various
01.1998 - 10.2022



  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Explained very technical financial information to applicants in easy to understand language.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Monitored pipelines to track and log status of loans.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
  • Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.
  • Reviewed appraisals and title documents to verify accuracy and completeness.
  • Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
  • Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
  • Conducted comprehensive credit analyses to determine borrower eligibility and minimize default risks.
  • Effectively managed workload to ensure timely completion of all assigned tasks while maintaining a focus on quality.

Education

Oconomowoc Senior High
Oconomowoc, WI

No Degree -

Winona State University
Winona, MN

Paralegal Certificate -

MBTI
Milwaukee, WI

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills

Timeline

Sales Associate

Welkes Florist
11.2022 - Current

Mortgage Loan Underwriter

Various
01.1998 - 10.2022

Oconomowoc Senior High

No Degree -

Winona State University

Paralegal Certificate -

MBTI

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Katharine Gross