Katharine Lovell
Grass Valley,CA
Summary
Motivated to learn, grow, and excel in customer service. Dedicated to maximizing customer satisfaction and retention. Ability to properly handle questions and resolve concerns with great problem-solving abilities. Multitasks and manages time well to consistently meet performance targets. Seeking a full-time position that offers professional challenges that allow one to utilize interpersonal skills to obtain excellent outcomes. Hardworking and passionate job seeker with strong work ethic ready to help a team achieve company goals.
Overview
19
19
years of professional experience
Work History
Certified Nursing Assistant
Spring Hill Manor Nursing and Convalescent Hospita
Grass Valley, CA
12.2023 - 05.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Nurses Assistant
Golden Empire Nursing And Rehab Center
Grass Valley, CA
07.2023 - 12.2023
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Checked patient vitals such as temperature, and blood pressure.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Senior Bartender
Bottoms Up Taproom
Auburn, CA
02.2020 - 07.2023
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Restaurant Waitress
Sierra Grill
Auburn, CA
03.2021 - 11.2021
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Server
Crudo Restraunt Group
Auburn, CA
10.2019 - 12.2020
- Took reservations by phone and walk-ins, keeping scheduling demands and kitchen output on time to avoid overbooking.
- Supported servers, food runners and bussers with keeping dining area ready for guests.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Customer Service Associate
California Tan
San Diego, CA
01.2006 - 08.2009
- Managed customer relations and customer service through daily communication and interactions.
- Promoted salon-exclusive products to increase retail sales.
- Remained polite when speaking with difficult guests on phone.
Education
High School Diploma -
Sierra Mountain Independent Studies
Grass Valley, CA06.2003
Skills
- Guest seating arrangements
- Front-of-house display creation
- Dining area cleanliness
- Group reservations management
- Impression management
- Food running
- Communication skills
- Cleaning and Sanitizing
- Handling Difficult Customers
- Hospitality and Guest Service
- Monitoring Alcohol Consumption
- Ability to Lift 70 Pounds
- Teamwork and Professionalism
- Food and Beverage Service
- Honest and Dependable
- Friendly and Outgoing
- Calm and Composed
- Collaboration and Teamwork
- Cocktail Service
- Dressing assistance
- Compassionate communication
- Toileting assistance
- Reliable team player
- Collecting vital signs
- Compassionate
Timeline
Certified Nursing Assistant
Spring Hill Manor Nursing and Convalescent Hospita
12.2023 - 05.2025
Nurses Assistant
Golden Empire Nursing And Rehab Center
07.2023 - 12.2023
Restaurant Waitress
Sierra Grill
03.2021 - 11.2021
Senior Bartender
Bottoms Up Taproom
02.2020 - 07.2023
Restaurant Server
Crudo Restraunt Group
10.2019 - 12.2020
Customer Service Associate
California Tan
01.2006 - 08.2009
High School Diploma -
Sierra Mountain Independent Studies