Jasmine Penaloza
Healthcare Coordinator Administrative Assistant
San Diego,CA
Summary
An Administrative Assistant with 5+ years of experience providing a variety of health care services and administrative resources to support organizational objectives. A highly driven customer service professional with a genuine passion for the hospitality industry with several years of experience in restaurant and sports venue. Exceptionally organized and focused, adept in managing multiple responsibilities in a fast-paced and high-stressing environments. Committed to delivering consistent and excellent customer service skills with the upmost level of integrity and satisfaction.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
6
6
Certifications
Work History
Administrative Assistant II
UCLA Medical Center
Los Angeles , CA
01.2023 - Current
- Skilled in multi-tasking and maintaining high-quality work under time-sensitive deadlines
- Scheduled board meetings
- Set-up meeting venue
- Capture minutes for meetings, request approval, and disseminate materials to appropriate meeting members.
- Maintain Quality member lists and update distribution lists.
- Assist in system improvement communications.
- Coordinate the Slip-Resistant Footwear Program.
- Coordinate issuance of PPE.
- Assist supervisor with tasks related to wellness initiated by Physician Wellness in collaboration with Quality and Safety.
- Support ongoing and new projects for Quality and Safety.
- Actively maintain calendars, coordinate and schedule; manage meetings, provide daily, weekly and monthly calendars and reminders for the Vice Chair for Quality and Safety, and Manager.
Administrative Assistant I
UCLA Medical Center
Los Angeles, CA
06.2019 - 12.2022
- Assisted patients by answering, triaging and responding to patient phone calls
- scheduling clinic appointments, pre and post scrubbing of clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, and entering referrals and orders.
- Helped any doctor’s office with scanning patient’s charts to the correct forms to send to medical records
- Ensured assisting with obtaining insurance pre-certifications and referrals authorizations, referral work queues, process requests for medical records, process medication refill requests, organize and maintain a computer calendar system, and assist with processing disability and return to work forms and various letters at patient and provider’s request.
Patient Service Representative
Cedar Sinai Medical Center
Los Angeles, CA
06.2018 - 12.2018
- Answering, triaging and responding to patient phones calls in a timely matter
- Schedule clinic appointment, pre and post scrub clinic appointments
- Assisting patients with scheduling diagnostic tests
- Organize and maintain a care connect calendar system for clinical offices
- Maintain ICD 10 codes and acknowledging for billing and CPT codes sheet
- Processed orders such as physical therapy, pain management, and aquatic therapy
Front Desk Coordinator
Marketplace Physical Therapy
Riverside, CA
10.2017 - 04.2018
- Check in and out patients, confirming appointments and verifying health insurance cards if needed.
- Assisting with obtaining insurance pre-certifications and referral authorizations, referral work queues.
- Quickly and effectively solve customer challenges with ability to problem-solve and provide quality services.
- Organize and maintain outlook calendar system.
- Constantly seeking new ways to improve and exceed patient’s expectations.
- Creating different methods of prioritizing and deprioritizing my task and duties.
- collected mail and sorting the mail to the appropriate department
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Hostess/Server
California Pizza Kitchen
Riverside, CA
08.2015 - 09.2016
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science -
Grand Canyon University
Phoenix, AZ 08.2014 - Current
Certified Nursing Assistant (CNA) -
Moreno Valley Unified School District
Moreno Valley, CA 08.2013 - 12.2013
High School Diploma -
Valley View High School
Moreno Valley 08.2010 - 06.2014
Skills
Process optimization
Office administration
Workflow planning
Social media knowledge
Strategic planning
Time management
Canva
Word, Excel and Powerpoint
Kahoot
Organization
Order accuracy
Dining area maintenance
Guest seating arrangements
To-go order preparation
Meeting arrangements
Project planning
Quality assurance
Patient greeting
Teambuilding
Critical Thinking
Active Listening
Document filing
Certification
UCLA Patient Services Certificate of Recognition
Timeline
Administrative Assistant II
UCLA Medical Center
01.2023 - Current
Administrative Assistant I
UCLA Medical Center
06.2019 - 12.2022
Patient Service Representative
Cedar Sinai Medical Center
06.2018 - 12.2018
Front Desk Coordinator
Marketplace Physical Therapy
10.2017 - 04.2018
Hostess/Server
California Pizza Kitchen
08.2015 - 09.2016
Bachelor of Science -
Grand Canyon University
08.2014 - Current
Certified Nursing Assistant (CNA) -
Moreno Valley Unified School District
08.2013 - 12.2013
High School Diploma -
Valley View High School
08.2010 - 06.2014