Summary
Overview
Work History
Education
Skills
Timeline
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Katharine Martens

Lakeside,California

Summary

Professional delivery driver and customer service representative with a variety of hands-on experience. Strong focus on customer satisfaction and achieving daily sales/delivery goals. Adaptable to changing needs and effective at handling customer concerns. Exceptional time management, route optimization, and safe driving record. Reliable and prepared to contribute effectively to team with communication and collaboration with fellow staff members.

Overview

8
8
years of professional experience

Work History

Package Delivery Driver

Amazon
06.2021 - Current
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management while maintaining safety by observing all traffic laws.
  • Delivered packages carefully and quickly to customer doorsteps and business offices.
  • Loaded packages into car and properly secured items to prevent item damage.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Communicated with customers and followed customer notes for satisfactory deliveries.

Barista/Manager on Duty

Flor and Seed
08.2022 - 07.2024
  • Served customers efficiently using Square POS and La Marzocco Espresso Machine.
  • Resolved customer issues and complaints with professionalism.
  • Maintained good relationships with regular customers by providing exceptional service and personalized interactions.
  • Organized and maintained accurate inventory counts to ensure operations ran smoothly.
  • Maintained communications with staff and owners to ensure good morale and encourage collaboration between employees.
  • Cleaned counters, shelves, drains, dishes, machines and seating areas multiple times a day.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Handled cash and balanced drawer at the end of every day

Stand Lead

SDSU Concessions
06.2017 - 11.2021


  • Enhanced customer experience by maintaining a clean, inviting and well stocked concessions stand.
  • Managed 2-15 employees at one time
  • Improved staff morale by fostering a supportive, kind and calm environment during busy events.
  • Resolved guest concerns professionally and efficiently, increasing sales and satisfaction from patrons.
  • Managed inventory and organized all areas to streamline service.
  • Trained new employees in company policies, procedures, and best practices to ensure consistent performance across the team.
  • Adhered to strict food safety guidelines by properly storing perishable items and maintaining cleanliness of preparation areas.
  • Collaborated with fellow Stand Leads to coordinate breaks, task delegation, and overall event coverage for seamless operations.
  • Assisted in cash handling tasks such as reconciling daily transactions, managing the cash register, and ensuring accurate financial records.

Barista and Customer Service Representative

Cafe Moto
09.2020 - 09.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Fulfilled wholesale transactions and used POS system to send invoices.
  • Listened carefully to customer requests and remembered regular customer's orders to created positive personalized experiences.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Associate of Science - Behavioral Sciences

Grossmont College
06.2020

Skills

  • Extensive training and experience making a variety of coffee and tea based drinks
  • Experience working in high volume service
  • Proficient in Square ordering system
  • Exceptionally maintains workplace cleanliness and organization
  • Safe driving
  • Package handling
  • Punctuality
  • Cash Handling and Financial Reporting
  • Excellent sense of direction

Timeline

Barista/Manager on Duty

Flor and Seed
08.2022 - 07.2024

Package Delivery Driver

Amazon
06.2021 - Current

Barista and Customer Service Representative

Cafe Moto
09.2020 - 09.2021

Stand Lead

SDSU Concessions
06.2017 - 11.2021

Associate of Science - Behavioral Sciences

Grossmont College

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