Katharine Raymond
Guilderland Center
Summary
Management professional with a track record of leading teams to achieve operational success. Expertise in strategic planning, process improvement, and enhancing team collaboration to drive measurable results. Recognized for adaptability and ability to meet evolving organizational demands. Proficient in MS Office, inventory management systems, and various digital platforms.
Overview
10
10
years of professional experience
Work History
LI ROC Technician
Genpact
03.2023 - 02.2024
- Monitored responses and performed remote troubleshooting of renewable energy assets using ROC FHP and SOP guidelines.
- Coordinated with GE ROC L2 support technicians for effective case escalation when remote troubleshooting failed.
- Interfaced with site teams and customer operation centers to resolve network interruptions affecting communication.
- Monitored ROC notifications for customer requests and executed necessary support actions promptly.
- Followed ROC procedures to implement standardized global practices across operations.
- Trained new technicians on standard operating procedures, ensuring team consistency and knowledge retention.
Training and Development Lead
Genpact
03.2023 - 02.2024
- Developed and enhanced orientation training and development plans for new hires.
- Maintained comprehensive SOP documentation to ensure adherence to procedures.
- Escalated training issues and concerns to management for timely resolution.
- Reported training and development concerns to management as necessary.
- Conducted monthly knowledge tests to ensure compliance with GE FHP's and Genpact SOPs.
- Identified process gaps, addressing incomplete documentation and unclear controls for improved accuracy.
- Coordinated weekly with GE/Genpact leadership to report findings and corrective actions.
Global Fleet Solutions Operations Specialist
General Electric
04.2021 - 01.2023
- Led implementation of safety critical parameter changes for prevalent fleet-wide issues across Wind business.
- Coordinated cross-functional teams, including Engineering and Software, to execute safety updates.
- Maintained clear communications regarding ongoing issues and roadblocks.
- Managed program for parameter updates within GE Renewable Energy, ensuring timely execution.
- Developed program schedules, secured board approvals, and tracked completion of projects.
- Established performance metrics to assess success of programs and projects.
- Oversaw approval process for technical information letters as required.
Client Program Coordinator
VALASSIS, INC
01.2017 - 07.2020
- Delivered print and digital solutions to assigned clients using intelligent media delivery systems.
- Collected and validated Client Marketing Solutions requirements for internal processing and stakeholder communication.
- Collaborated with internal teams to provide recommendations during client solution refinement stages.
- Managed client materials and secured final approvals to adhere to program schedules.
- Monitored training systems and provided feedback to support the training team.
- Prepared monthly progress reports on training initiatives, system updates, and changes.
- Supported creation and modification of new hire training materials and process updates for the training team.
Project Leader
GAMING UNSEALED COMMUNITY
01.2014 - 12.2020
- Project lead of a 10-person team responsible for development, content, and creation of strategy game videos uploaded to various social media websites.
- Directed social media management and content updates from team program content to YouTube, Facebook, and X (formally known as Twitter).
- Conducted weekly meeting evaluations to gather updates and content changes for strategy game entries on social media and improve both processes and performance metrics.
Assistant Event Planner
MASSACHUSETTS WING, CIVIL AIR PATROL
01.2014 - 01.2020
- Coordinated logistics and operations for Massachusetts Wing conferences and events.
- Conducted venue research and selection based on specific client requirements.
- Managed event budgets, forecasting, and creation of promotional materials.
- Oversaw facility selection, contracting, pricing, accommodations, and catering arrangements.
Education
Bachelor of Science - Business Management
Bridgewater State University
Bridgewater, MASkills
- Social media management
- Project leadership
- Customer focus
- Strategic planning
- Software troubleshooting
- Training and development
- Human resources management
- Attention to detail
- Pressure management
- Multitasking and organization
Timeline
LI ROC Technician
Genpact
03.2023 - 02.2024
Training and Development Lead
Genpact
03.2023 - 02.2024
Global Fleet Solutions Operations Specialist
General Electric
04.2021 - 01.2023
Client Program Coordinator
VALASSIS, INC
01.2017 - 07.2020
Project Leader
GAMING UNSEALED COMMUNITY
01.2014 - 12.2020
Assistant Event Planner
MASSACHUSETTS WING, CIVIL AIR PATROL
01.2014 - 01.2020
Bachelor of Science - Business Management
Bridgewater State University
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