Katelyn Hawley
Colorado Springs,CO
Summary
A professional, well-minded business associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and training employees. Strong business acumen, attention to detail, excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Business Assistant
Meridian Dental
07.2023 - Current
- Contributed to developing a skilled and motivated workforce by working closely with leadership to identify and attract top talent, create, and implement effective employee training, provide guidance and support to employees to meet business objectives.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Balance end of day daily collection and production.
- Process insurance claims, and collect insurance payments.
- Verify all patients insurance eligibility and benefits.
- Provide patients with treatment plans, expenses and cost benefit analysis.
- Refined data management processes and procedures for collecting and inputting PII into database systems.
- Lead daily morning standup meetings to discuss plans, timelines and budgets.
Front Desk Receptionist
Colorado Foot And Ankle
05.2021 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Chiropractic Assistant
Nelson & Nelson Chiropractic Centers
08.2017 - 04.2021
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
Education
Associate of Science - Psychology
Pikes Peak State College
Colorado Springs, CO08.2024
Skills
- Payment Processing
- Customer Service
- Bank Deposits
- Team Collaboration
- Regulatory Compliance
- Meeting Coordination
- Attention to Detail
- Process Improvement
- Time Management
- Data Analysis
- Client Relationship Building
In my free time I enjoy coaching travel volleyball, and competing/training my performance horse.
Since moving here with my husbands military career I have been fortunate enough too coach with an amazing travel club. As well as train with the president of the Southern Colorado Cutting Association to excel in my horsemanship.
Timeline
Business Assistant
Meridian Dental
07.2023 - Current
Front Desk Receptionist
Colorado Foot And Ankle
05.2021 - 07.2023
Chiropractic Assistant
Nelson & Nelson Chiropractic Centers
08.2017 - 04.2021
Associate of Science - Psychology
Pikes Peak State College
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