Kathe Navarro
Palm Springs,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Lead Sandwich Maker
Brown Bag Deli Sandwiches
Palm Desert, CA
03.2023 - Current
- Developed strong communication skills while coordinating tasks with coworkers during busy periods for smooth operations flow.
- Maintained positive relationships with customers by providing exceptional service and addressing concerns promptly.
- Increased repeat business through attentive listening to customer feedback on taste preferences or dietary needs, leading to customized orders that delighted patrons.
- Trained new employees on company policies, procedures, and sandwich-making techniques, improving overall team performance.
Banquet Food Server
Classic Club
Palm Desert, CA
01.2022 - 01.2023
- Maintained a clean and organized workspace, adhering to strict sanitation standards for optimal food safety.
- Demonstrated excellent multitasking abilities while managing multiple tables simultaneously, ensuring prompt service for all guests.
- Achieved high levels of guest satisfaction by consistently delivering exceptional service in a timely manner, contributing to the overall success of numerous banquet events.
- Exceeded guest expectations with exceptional knowledge of menu offerings
Front Desk/Receptionist
Carlton Senior Living
Pleasant Hill, CA
02.2018 - 03.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Cashier
Sweet Tomatoes
Pleasant Hill, CA
07.2017 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier/Stocker
Grocery Outlet
Concord, CA
04.2016 - 04.2017
- Primary duties include cashier, cleaning, stocking, Training, customer service, etc.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Local Manager (Seasonal)
Cherry Hill Photo Enterprises Inc.
Pleasant Hill, CA
11.2013 - 03.2017
- Provided necessary resources to employees, empowering them to succeed in their roles and contribute positively to the business''s success.
- Oversaw payroll processing, ensuring timely payments while maintaining accuracy of records.
- Optimized inventory management systems, reducing waste and ensuring product availability at all times.
- Monitored sales metrics and devised targeted strategies for improvement in underperforming areas.
- Oversaw employee training programs, ensuring staff members were well-prepared for their roles.
Education
Bachelor of Arts - Psychology
Los Angeles Pacific University
San Dimas, CA05.2025
Skills
- Bilingual- Tagalog and English
- Cash Handling
- Food Preparation
- Training and mentoring
- Customer Service
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
Languages
tagalog
Native or Bilingual
Timeline
Lead Sandwich Maker
Brown Bag Deli Sandwiches
03.2023 - Current
Banquet Food Server
Classic Club
01.2022 - 01.2023
Front Desk/Receptionist
Carlton Senior Living
02.2018 - 03.2021
Cashier
Sweet Tomatoes
07.2017 - 08.2018
Cashier/Stocker
Grocery Outlet
04.2016 - 04.2017
Local Manager (Seasonal)
Cherry Hill Photo Enterprises Inc.
11.2013 - 03.2017
Bachelor of Arts - Psychology
Los Angeles Pacific University