Nayeli Cruz
San Antonio
Summary
Dedicated customer service professional skilled in sandwich preparation and inventory management. Known for resolving customer complaints effectively and fostering team collaboration. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
2
2
years of professional experience
Work History
Lead Sandwich Maker
Subway
Flatonia
04.2025 - 11.2026
- Oversaw daily operations, ensuring timely and quality sandwich production.
- Implemented efficient workflow processes to enhance sandwich assembly speed.
- Trained new team members on sandwich preparation and food safety standards.
- Prepared and cooked sandwiches, wraps, salads, and other food items according to customer specifications.
- Enforced health regulations to guarantee safe food handling practices.
- Maintained cleanliness and organization of food preparation areas and equipment.
- Collaborated with team to manage inventory and restock supplies.
- Performed daily maintenance of equipment such as slicers and ovens.
- Managed cash register operations according to established procedures.
- Resolved customer complaints professionally, ensuring a positive dining experience.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Verified orders and bagged items for easy transport.
- Completed opening, closing, and shift change tasks by following company guidelines.
Cashier
The Texan
Flatonia
12.2025 - 06.2026
- Processed customer transactions accurately and efficiently at The Texan.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and recommendations effectively.
- Handled cash, credit, and debit payments securely following company policies.
- Collaborated with team members to ensure smooth operation during busy hours.
- Balanced cash register at the end of each shift to ensure accuracy.
- Provided friendly and courteous service to create a welcoming environment.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Flatonia High School
Flatonia, TX05-2024
Some College (No Degree) - Vocational Nursing
Victoria College
Gonzales, TXSkills
- Cash register operation
- Food safety standards
- Inventory management
- Sandwich preparation
- Customer transactions
- Product recommendations
- Customer service
- Team collaboration
- Active listening
- Attention to detail
- Cash handling
- Time management skills
- Reliability and punctuality
- Basic math
- Multitasking and organization
Timeline
Cashier
The Texan
12.2025 - 06.2026
Lead Sandwich Maker
Subway
04.2025 - 11.2026
High School Diploma -
Flatonia High School
Some College (No Degree) - Vocational Nursing
Victoria College