Kathe Rhoades

• Demonstrated strong customer service skills by greeting customers, answering questions, and maintaining a courteous and friendly manner
• Operated a POS system for cash, check, and credit card transactions promptly and accurately in a fast-paced environment
• Assisted seniors and customers with disabilities by carrying their purchases to their cars
• Maintained a friendly and cooperative relationship with other cashiers and employees
• Ensured that fresh produce and baked goods were bagged carefully
• Explained the benefits of opening a Pemberton Rewards account and set up new customer accounts

• Greeted customers entering store and responded to customer needs.
• Built relationships with customers to encourage repeat business.
• Used POS system to enter orders, process payments, and issue receipts
• Responded promptly to requests for assistance and customer inquiries.
• Maintained a friendly and cooperative relationship with other cashiers and employees
• Built customer loyalty by opening new ACE Rewards accounts and resolving customer complaints professionally.

See description for Digital Guardian

• Documented new client/server features clearly and accurately
• Documented fixes to customer-reported issues, new features, critical notices, and enhancements
• Ensured documentation was focused on specific customer needs
• Worked directly with Customer Support to ensure accuracy of documentation
• Mentored new technical writers to ensure they understood and followed the company Style Guide.
• Participated in development teams (Agile process)
• Used state-of-the-art documentation and communication tools, including Slack, Jira, GitHub, MadCap Flare, RoboHelp, and Microsoft Teams

• Created a Microsoft Word documentation template that other technical writers could use to write and produce documentation
• Wrote clear, concise instructions for using the company's software on smartphones

• Demonstrated clear understanding of the company's flagship product by documenting a new security rules and policies user interface
• Contributed new sections to and edited existing Release Notes and What’s New documents to ensure consistency and accuracy
• Wrote sections of product Beta Build Notes to enable potential customers to test the company's software
• Carefully ntegrated descriptions and procedures of new features into existing documentation to ensure accurate content organization and consistent writing style

• Contributed to success of RSA's "Credentials Everywhere" initiative by clearly and accurately documenting RSA's products for mobile and Windows
• Wrote, tested, and delivered award-winning documentation, including provisioning guides, administrator's guides, online help, quick-start guides, and release notes
• Worked with user interface (UI) designers to ensure simplicity, accuracy, and clarity of product user interface
• Documented new Application Programming Interface (API) methods (building blocks)
• Represented Documentation and User Experience on cross-functional development teams
• Mentored junior writers on-site and off-shore
• Contributed to stories and tasks using Agile methodology, tested features and documentation
• Participated actively in software defect review meetings, logged software defects, and documented bug fixes
• Delivered focused customer messages used in RSA e-support system and EMC web