RITA FIKRU ABERA
Philadelphia,PA
Summary
I have good communication skills and the capacity to work well in a team. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisor position. Ready to help team achieve company goals. Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
HMSHost
Philadelphia , PA
10.2024 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Wait Staff Member
Sodexo Magic
Philadelphia , PA
09.2024 - 10.2025
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Cashier
Burger King
Philadelphia, PA
05.2024 - 09.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined checkout process for increased efficiency and reduced waiting times
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Customer Care Officer
Dnata
Philadelphia, PA
02.2024 - 05.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing timely solutions.
Junior operations manager
Panafric Global PLC
Addis Ababa, Ethiopia
11.2021 - 10.2023
- Fright Forwarding, Transport, Warehousing /storage, Moving
- Expertise in Tariff, Customs law and Procedures, Values, and Automation associated with Customs
- Meeting and Report preparation
- Managing and maintaining the department schedule
- Human and operational management
- Leading others in demanding situations
- Enjoy working in diverse and new environment
- Self-motivated and hard-working individual
- Knowledgeable and Technology savvy
- Planning, controlling, evaluating and tracking, and managing operations
- Administer logistic, and supply chain management functions proactively, ethically, and efficiently
- Able to successfully develop plans and implement it
- Thorough experience in logistics and freight forwarding.
Education
Bachelor of Arts in Marketing Management -
St. Mary's University
Addis Ababa10.2021
Skills
- Budgeting
- Cashier
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Customs System
- Product Knowledge
- Sales expertise
Certification
Course Title, www.enhancv.com
Accomplishments
Competent in supply chain management and logistics, possessing strong leadership and communication abilities
Passions
- Swimming
- Workout
Languages
- English
- Amharic
Timeline
Cashier
HMSHost
10.2024 - Current
Wait Staff Member
Sodexo Magic
09.2024 - 10.2025
Cashier
Burger King
05.2024 - 09.2024
Customer Care Officer
Dnata
02.2024 - 05.2024
Junior operations manager
Panafric Global PLC
11.2021 - 10.2023
Bachelor of Arts in Marketing Management -
St. Mary's University