Katherine Morales
Summary
Dynamic communication representative with multilingual capabilities and a strong foundation in customer service. Known for resolving issues promptly and advocating for client needs, ready to leverage expertise to enhance patient care and organizational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Communication Representative
North Colorado Medical Center
Greeley, CO
05.2023 - Current
- Developed and implemented communication strategies to enhance patient engagement and satisfaction.
- Analyzed feedback data to refine messaging strategies, improving information dissemination across departments.
- Answered client queries and complaints to provide strong customer service.
- Collaborated with healthcare professionals to create informative materials for patients, ensuring clarity and accessibility.
Caregiver
Adecco
Greeley, CO
06.2023 - 03.2024
- Provided compassionate personal care, assisting with daily living activities and enhancing quality of life for clients.
- Developed and implemented individualized care plans based on client needs and preferences, ensuring tailored support.
- Monitored client health conditions, documenting changes to inform healthcare professionals and improve response times.
- Assisted clients with mobility exercises and physical therapy routines, promoting independence and physical well-being.
- Advocated for client rights and needs within the healthcare system, enhancing overall care delivery effectiveness.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
Key Holder
BootBarn
Greeley, CO
12.2020 - 06.2023
- Managed opening and closing procedures to ensure security and operational readiness.
- Trained and mentored new staff on customer service protocols and product knowledge.
- Oversaw cash handling processes, ensuring accuracy in transactions and daily reconciliations.
- Enhanced inventory management by tracking stock levels and coordinating restocking efforts.
- Implemented visual merchandising strategies to improve store layout and customer engagement.
- Monitored store performance metrics, providing insights for operational improvements and efficiency gains.
Bank Teller
USSA
Greeley, CO
11.2019 - 08.2020
- Resolved customer issues promptly, fostering positive relationships and promoting customer loyalty initiatives.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Department Manager
McDonald's
Evans, CO
05.2017 - 09.2019
- Developed staff schedules, optimizing labor costs while meeting operational needs.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with management on strategic initiatives to drive sales growth and profitability.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Established clear performance expectations for staff members which led to increased accountability.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Education
Bachelor of Science - Human Services
University of Northern Colorado
Greeley, CO05-2026
Associate of Arts - Spanish
Aims Community College
Greeley, CO12-2024
Certificate of Technical Studies - Emergency Medical Technician
Aims Community College
Greeley, CO05-2022
Skills
- Internal communications
- Event coordination
- Social media management
- Marketing
- Multilingual communication
- Crisis management
- Public relations
- Social media oversight
- Graphics development
- Organizational skills
- Problem-solving
- Customer service
- Decision-making
Certification
- Training for Colorado's Mandatory Reporters of Child Abuse and Neglect.
- LivingWorks Certificate on Suicide Awareness
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Adecco
06.2023 - 03.2024
Communication Representative
North Colorado Medical Center
05.2023 - Current
Key Holder
BootBarn
12.2020 - 06.2023
Bank Teller
USSA
11.2019 - 08.2020
Department Manager
McDonald's
05.2017 - 09.2019
Bachelor of Science - Human Services
University of Northern Colorado
Associate of Arts - Spanish
Aims Community College
Certificate of Technical Studies - Emergency Medical Technician
Aims Community College