KATHERIN GALARZA
Miami,FL
Summary
To join with a dynamic company where I could utilize my knowledge and skills to the organization growth
Overview
10
10
years of professional experience
Work History
Passenger Service Agent
Copa Airlines
Miami, FL
11.2022 - Current
- Passenger Service
- Provided clients with assistance in preparing required travel documents and forms.
- Weighed luggage and collected fees for excess baggage.
- Operated computerized system to handle ticketing and check-ins.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Keyed passenger information into ticketing reservation system to process boarding passes.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Verified identification of passengers for security purposes.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Flight Dispatcher
LATAM Cargo
Miami, FL
03.2021 - 03.2023
- Notoc
- Ensured that all necessary paperwork was completed accurately prior to each flight departure.
- Prepared dispatch release documents for flights.
- Import/Export
- PPQ (Flowers Department)
Sales Associate
Florida Health Solution
Miami, FL
02.2020 - 02.2021
- Medical Insurance Sales.
- Trained new team members in procedures and customer service.
SHIFT MANAGER
CHECKERS
Miami, FL
11.2018 - 12.2019
- Sales
- Daily Report
- Customer Service
- Store and Associates Management, had to take care of the cashier, Money and had everything set for the next shift
Shift Manager
GYMBOREE
Dadeland mall, FL
12.2016 - 11.2018
- Sales
- Merchandising
- Schedules
- Payroll
IMS ASSOCIATED
WALMART
Miami, FL
06.2015 - 12.2016
- Stocker
- Princing
- Receiving
- Backroom Invetory with barcode scanner (mobile telzon)
- Assistant Manager
Associated
TOMMY HILFIGER
Dolphin Mall
03.2015 - 06.2015
- Sales
- Receiving
- Stocker
Education
Real State Agent - Gold Coast School
Gold Coast School
Miami, FL04-2021
Cosmetology - Beauty Academy
Beauty Academy
Miami, FL04-2016
High School Diploma -
Universidad Espiritu Santo
Guayaquil-Ecuador03-2000
Skills
- Supervisor and management skills
- Great customer service
- Effective communication
- Team collaboration
- Operational efficiency
- Training development
- Organizational skills
- Problem solving
- Professionalism
- Self motivation
- Decision-making
- Data entry
- Multitasking capacity
- QuickBooks
- Microsoft Word
- Excel
References
Available if needed.
Timeline
Passenger Service Agent
Copa Airlines
11.2022 - Current
Flight Dispatcher
LATAM Cargo
03.2021 - 03.2023
Sales Associate
Florida Health Solution
02.2020 - 02.2021
SHIFT MANAGER
CHECKERS
11.2018 - 12.2019
Shift Manager
GYMBOREE
12.2016 - 11.2018
IMS ASSOCIATED
WALMART
06.2015 - 12.2016
Associated
TOMMY HILFIGER
03.2015 - 06.2015
Real State Agent - Gold Coast School
Gold Coast School
Cosmetology - Beauty Academy
Beauty Academy
High School Diploma -
Universidad Espiritu Santo
Similar Profiles
Rigoberto Tejedor SimmonsRigoberto Tejedor Simmons
IFE System Maintenance Senior Supervisor at Copa AirlinesIFE System Maintenance Senior Supervisor at Copa Airlines
Vianka Million OrtegaVianka Million Ortega
Senior Warehouse Supervisor at Copa AirlinesSenior Warehouse Supervisor at Copa Airlines
Mario Andrés Ballesteros MartínezMario Andrés Ballesteros Martínez
Flight Attendant at COPA AirlinesFlight Attendant at COPA Airlines