KATHERIN GALARZA
Miami,FL
Summary
To join with a dynamic company where I could utilize my knowledge and skills to the organization growth
Overview
10
10
years of professional experience
Work History
Passenger Service Agent
Copa Airlines
Miami, FL
11.2022 - Current
- Passenger Service
- Provided clients with assistance in preparing required travel documents and forms.
- Weighed luggage and collected fees for excess baggage.
- Operated computerized system to handle ticketing and check-ins.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Keyed passenger information into ticketing reservation system to process boarding passes.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Verified identification of passengers for security purposes.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Flight Dispatcher
LATAM Cargo
Miami, FL
03.2021 - 03.2023
- Notoc
- Ensured that all necessary paperwork was completed accurately prior to each flight departure.
- Prepared dispatch release documents for flights.
- Import/Export
- PPQ (Flowers Department)
Sales Associate
Florida Health Solution
Miami, FL
02.2020 - 02.2021
- Medical Insurance Sales.
- Trained new team members in procedures and customer service.
SHIFT MANAGER
CHECKERS
Miami, FL
11.2018 - 12.2019
- Sales
- Daily Report
- Customer Service
- Store and Associates Management, had to take care of the cashier, Money and had everything set for the next shift
Shift Manager
GYMBOREE
Dadeland mall, FL
12.2016 - 11.2018
- Sales
- Merchandising
- Schedules
- Payroll
IMS ASSOCIATED
WALMART
Miami, FL
06.2015 - 12.2016
- Stocker
- Princing
- Receiving
- Backroom Invetory with barcode scanner (mobile telzon)
- Assistant Manager
Associated
TOMMY HILFIGER
Dolphin Mall
03.2015 - 06.2015
- Sales
- Receiving
- Stocker
Education
Real State Agent - Gold Coast School
Gold Coast School
Miami, FL04-2021
Cosmetology - Beauty Academy
Beauty Academy
Miami, FL04-2016
High School Diploma -
Universidad Espiritu Santo
Guayaquil-Ecuador03-2000
Skills
- Supervisor and management skills
- Great customer service
- Effective communication
- Team collaboration
- Operational efficiency
- Training development
- Organizational skills
- Problem solving
- Professionalism
- Self motivation
- Decision-making
- Data entry
- Multitasking capacity
- QuickBooks
- Microsoft Word
- Excel
References
Available if needed.
Timeline
Passenger Service Agent
Copa Airlines
11.2022 - Current
Flight Dispatcher
LATAM Cargo
03.2021 - 03.2023
Sales Associate
Florida Health Solution
02.2020 - 02.2021
SHIFT MANAGER
CHECKERS
11.2018 - 12.2019
Shift Manager
GYMBOREE
12.2016 - 11.2018
IMS ASSOCIATED
WALMART
06.2015 - 12.2016
Associated
TOMMY HILFIGER
03.2015 - 06.2015
Real State Agent - Gold Coast School
Gold Coast School
Cosmetology - Beauty Academy
Beauty Academy
High School Diploma -
Universidad Espiritu Santo