Katherin Gutierrez
District Heights,MD
Summary
Dynamic professional with experience as a Stock Room Associate at Ross Dress for Less, excelling in stock replenishment and merchandise display. Proven ability to handle high-stress situations as a Customer Service Representative at Crash Champions, resolving conflicts with empathy and enhancing customer loyalty. Quick learner committed to maintaining workplace cleanliness.
Overview
3
3
years of professional experience
Work History
Stock Room Associate
Ross Dress for Less
District Heights, MD
11.2021 - Current
Managed all activities connected to the organization of store merchandise.
Customer Service Representative
Crash Champions
Beltsville, MD
08.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Arts And Science -
Colegio Sagrada Familia
Chiquimula Guatemala10.2022
Skills
- Stock replenishment
- Heavy lifting
- Workplace cleanliness
- Merchandise display
- Fast learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Crash Champions
08.2023 - 04.2024
Stock Room Associate
Ross Dress for Less
11.2021 - Current
Bachelor Of Arts And Science -
Colegio Sagrada Familia