Katherin Ramos Galvis

• Played games, worked on puzzles, and read books to young children.
• We communicated positively with children and guardians.
• Organized and cleaned the home after activities by picking up toys and straightening up the room.
• Maintained a clean and organized environment to ensure the well-being of children under care.

• Supported student physical, mental, and social development using classroom games and activities.
• Supervised recess, lunch and daily student intake and dismissal.
• Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
• Completed daily reports, meal count sheets, and attendance logs.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Assisted in implementation of new learning tools, systems and materials.
• Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Worked on Social Media providing customers with information about the store

I was 14 years old when I worked at Shirley's. I was assigned various tasks, including customer service, making fresh popcorn daily, cleaning at night, and counting the register. Although I was a very young worker, I worked alone most days, completing all those tasks without any assistance. I became capable of learning quickly and independently without guidance.