Katherina (Katie) Marsh
Ohatchee
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
6
6
years of professional experience
Work History
Receptionist
Knowles & Sullivan
Gadsden
07.2024 - Current
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Transmitted information or documents to customers through email, mailings, or facsimile machines.
- Ensured that all necessary forms were completed accurately before submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies and verifying receipt
- Performed data entry tasks into various computer systems accurately and promptly.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Team Member
Buff City Soap
Oxford
01.2023 - Current
- Part-Time Keyholder
- Ensured safety standards in environments handling abrasive chemicals like Lye.
- Organized store by returning merchandise to proper areas and restocking displays.
- Initiated friendly conversations with customers to determine thelevel of assistance required.
- Offered gift-wrapping services during holiday seasons, enhancing customer satisfaction.
- Demonstrated product features to customers.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
Sod Roller
Kelley Sod Farm
Ohatchee
01.2022 - 01.2024
- Was responsible for rolling, stacking, loading, delivering and laying 800+ yards of sod
- (On call most of the time)
Babysitter
private practice
Hokes Bluff
01.2019 - 01.2022
- Supervised and managed the safety and well-being of five kids for up to 10 hours each day.
- Rendered detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.
Education
Associate degree - Health science
Gadsden State Community College
Gadsden, AL05-2026
Honors -
Ohatchee High School
Ohatchee, Alabama05.2023
Skills
- Trainable/coachable
- Hardworking
- Team Player
- Great attitude
- Great time management skills
- Great People skills
- Great listener
- Caretaker
- Reliable
- Very clean and well mannered
- Honest
- Optimistic
- Scheduling
- Bookkeeping
- Certified Microsoft office specialist
- Document management
- Mail handling
- Customer/Client relations
- Security awareness
- Professional demeanor
- Multi-line telephone skills
- Office supply inventory control
- Data inputting
- Front desk operations
Activities
- Involved in numerous clubs such as Key club, FBLA, FCCLA, Honors society, Beta club and FCA
- Student Athlete: Varsity soccer captain, Volleyball, Basketball, Cross Country and Track runner
- Hobbies include: Working out, Being outside, Hanging with friends and Listening to music
References
Josh Sullivan- Knowles & Sullivan
(256)-613-9327
413 Broad Street
Gadsden AL.
35901
Cassy Tucker - Buff City Soap
(256)-624-0462
110 Spring Branch Road
Oxford AL.
36203
Timeline
Receptionist
Knowles & Sullivan
07.2024 - Current
Team Member
Buff City Soap
01.2023 - Current
Sod Roller
Kelley Sod Farm
01.2022 - 01.2024
Babysitter
private practice
01.2019 - 01.2022
Associate degree - Health science
Gadsden State Community College
Honors -
Ohatchee High School
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