Katherina Perez
Hesperia,USA
Summary
Developed strong skills in fast-paced, client-focused environment, seeking to transition into new field. I myself am Focused on bringing creativity and client satisfaction to new opportunities.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hair extensions
My side job
- I do hair extensions and know a lot about hair care and I do that on the side and I really enjoy I do tape in extensions and hair care for different types of hair
Cross Trainer
Chipotle Mexican Grill
California
12.2023 - Current
Achieved successful onboarding of new employees through effective training programs. Contributed to management training efforts, fostering leadership skills. Optimized inventory management and cash deposit procedures using company web browser.
Shift Leader
Cold Stone Creamery
California
03.2023 - 10.2023
- Monitored stock levels and coordinated workflow to optimize shift productivity and service quality.
Expo/Food Runner
Shake shack
Del Mar, CA
06.2022 - 11.2022
- Achieved high customer satisfaction through timely order preparation and delivery. Enhanced guest experience by providing attentive service and engaging communication. Streamlined beverage service to improve operational efficiency.
Appointment Scheduler
botaanica
San Diego, CA
07.2019 - 02.2022
- Handled customer calls and delivered accurate answers to questions regarding products and services.
- Managed appointment scheduling for prospective customers and clients, ensuring timely follow-up and relationship building.
- Achieved high customer satisfaction by addressing complaints and inquiries promptly. Facilitated seamless communication by directing calls to relevant departments. Streamlined order fulfillment and shipping processes to improve delivery timelines.
Education
High school diploma or GED -
Skills
- Retail sales proficiency
- Kitchen management experience
- Customer service in retail
- Operational leadership
- Night audit
- English
- Food Safety
- Sales expertise
- Cooking
- Order fulfillment
- Leadership
- Hospitality
- Time management
- Quality control
- Conflict management
- Computer operation
- Packaging
- Customer support
- POS
- Cashiering
Cash management
Certification
- ServSafe
- Non-CDL Class C
- Driver's License
- Food Handler Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Cross Trainer
Chipotle Mexican Grill
12.2023 - Current
Shift Leader
Cold Stone Creamery
03.2023 - 10.2023
Expo/Food Runner
Shake shack
06.2022 - 11.2022
Appointment Scheduler
botaanica
07.2019 - 02.2022
Hair extensions
My side job