Katherine Acosta
Summary
Results-driven professional with 10+ years of expertise in administration, teaching, and leadership roles. Adept at streamlining operations, mentoring teams, and fostering community connections. Passionate about empowering others through education and creative arts while excelling in bilingual communication and organizational excellence. Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs.
Overview
13
13
years of professional experience
Work History
Support Specialist
Switchboard Operations Team
The Bronx, NY
06.2023 - Current
- Company Overview: Remote
- Delivered exceptional phone-based support to students, parents, and staff
- Guided prospective students through the admissions process, ensuring clarity and efficient handoffs
- Remote
Administrative Assistant
Monroe University
The Bronx, NY
11.2022 - 06.2023
- Streamline office workflows by managing student inquiries, attendance records, and scheduling
- Assist the Dean of Undergraduate Studies with day-to-day operations and office coordination
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
Worship Pastor
Visible Church
Augusta, GA
07.2017 - 05.2022
- Mentored 20+ musicians and vocalists, fostering a collaborative environment
- Coordinated rehearsals, schedules, and community-building activities using Planning Center Online
Music Instructor
ArKa Studio Music
01.2016 - 03.2020
- Conducted personalized music lessons for English and Spanish-speaking students in voice, piano, and theory
- Organized recitals and created tailored educational content to inspire learners
Music Instructor
Serrano’s Music Academy
Belleville, NJ
09.2014 - 08.2016
- Designed engaging lesson plans for students of varying age groups and skill levels
- Coordinated year-end performances to showcase student progress and foster confidence
- Created lesson plans tailored to individual student needs and goals.
- Provided instrumental music instruction to students of all ages and skill levels.
- Maintained accurate records of student progress and attendance.
- Gave feedback on technique, style, tone, interpretation, phrasing, dynamics, articulation.
Youth Director
Lion’s Den Youth
Jersey City, NJ
01.2012 - 01.2013
- Led youth initiatives focused on personal and artistic growth for underserved communities
- Organized weekly programs and events to inspire engagement and creativity
- Coordinated and facilitated youth-led activities to engage teens in meaningful conversations about current events.
- Provided guidance to teens by helping them develop positive decision-making skills and strategies for navigating social situations.
Education
Bachelor of Arts - Musical Theater
New Jersey City University
Jersey City, NJ05-2015
Skills
- Fluent in English
- Fluent in Spanish
- Microsoft Office
- Planning Center Online
- Social media management
- Public speaking
- Team leadership
- Organizational precision
- Confidentiality
Languages
- English
- Spanish
Volunteerleadership
- Visible Church, Worship Pastor, Mentored 20+ musicians and vocalists, fostering a collaborative environment., Coordinated rehearsals, schedules, and community-building activities using Planning Center Online.
- Lion’s Den Youth, Youth Director, Led youth initiatives focused on personal and artistic growth for underserved communities., Organized weekly programs and events to inspire engagement and creativity.
Coreskills
Fluent in English, Fluent in Spanish, Microsoft Office Suite, Planning Center Online, social media management, Public speaking, Team leadership, Organizational precision, Confidentiality
Timeline
Support Specialist
Switchboard Operations Team
06.2023 - Current
Administrative Assistant
Monroe University
11.2022 - 06.2023
Worship Pastor
Visible Church
07.2017 - 05.2022
Music Instructor
ArKa Studio Music
01.2016 - 03.2020
Music Instructor
Serrano’s Music Academy
09.2014 - 08.2016
Youth Director
Lion’s Den Youth
01.2012 - 01.2013
Bachelor of Arts - Musical Theater
New Jersey City University
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