Katherine Adame Reyes
Customer Service Representative
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
GetixHealth
12.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Leasing Agent
Woodscape Apartments
12.2021 - 12.2022
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Greeted clients, showed apartments, and prepared leases.
Education
High School Diploma -
Sharsptown High School
Houston, TX06.2020
Skills
- Customer Order Management
- Customer Retention
- Price Quotes
- Account Management
- Good Communication Skills
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
GetixHealth
12.2022 - Current
Leasing Agent
Woodscape Apartments
12.2021 - 12.2022
High School Diploma -
Sharsptown High School
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