Katherine Adams

• Replenish pick slots, examine freight while placing into storage racks, and keeping empty pallet returns cleaned of any abnormal debris and emptied for safety purposes.
• Maintain high percentage in production, safety, and accuracy.
• Handle multiple tasks simultaneously to maximize work efficiency.
• Help out our receiving team during any downtime.
• Licensed/Certified on: SP, RR, RM, PR, RC

UPDATE

*** WPS Board***

***Back up Receiving Desk Runner***

***Back up RSR Desk Runner***

***Safety Walks***

• Completed on-time/early deliveries because I chose the best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed deliveries in a timely manner to satisfy customer needs.
• Delivered packages to residential customers and businesses.
• Operated the desk for employee/customer concerns and needs; assigned employees to their routes.

• Provided excellent customer service and empathy when speaking with customers going through a traumatic experience with damages.
• Managed and completed jobs per ServPro processes through work orders for the day.
• Managed, closely, a team of 4-6 employees on site, ensuring all proper procedures were met for insurance, customers, and safety measures; also, provided additional training with hands on experiences.
• Responded to emergency calls at all hours of the day/night.
• Processed the appropriate paperwork for the different kinds of jobs that needed to be done (fire, water, mold, bio-hazard).

• Maintained high standards of customer service by building relationships with clients.
• Answered high volume in bound calls and responded to customer calls swiftly to resolve issues and answer questions.
• Determined client needs and financial situations by listening.

• Cross trained new/existing employees between stores and delegated daily tasks and responsibilities.
• Resolved customer complaints and offered solutions to maintain customer satisfaction.
• Maintained clean and well-organized production areas to avoid violations or work delays due to hazards or inefficient layouts.
• Observed/processed nightly paperwork and profits.
• Revieved truck shipments and orders.