Katherine Aguilar
Houston,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Sitter
Texas Children's Hospital
12.2022 - Current
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Assisted disabled clients to support independence and well-being.
- Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
Security Officer
Texas Children's Hospital
05.2022 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
COVID-19 Screener
Texas Children's Hospital
07.2021 - 05.2022
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
Customer Service Representative
The Home Depot
10.2015 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Psychology
Houston Community College
Houston, TX05.2024
Skills
- Standard Operating Procedures Understanding
- Environment Management
- Sanitizing Surfaces
- Patient Care Documentation
- Incident Reporting
- Violence Prevention
- Behavioral Management
- Positive Reinforcement Methods
- Client Monitoring
Certification
Basic Life Support
Level 2 Security License
International Association for Healthcare Security and Safety
Non-violent Crisis Prevention and Intervention
Languages
Spanish
Native or Bilingual
Timeline
Patient Sitter
Texas Children's Hospital
12.2022 - Current
Security Officer
Texas Children's Hospital
05.2022 - 12.2022
COVID-19 Screener
Texas Children's Hospital
07.2021 - 05.2022
Customer Service Representative
The Home Depot
10.2015 - 06.2021
Bachelor of Science - Psychology
Houston Community College
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