Katherine Aguilar
Cypress
Summary
Compassionate Community Health Worker with expertise in patient advocacy, resource navigation, and culturally competent care. Proven ability to enhance healthcare access and improve patient outcomes through effective coordination and collaboration. Results-driven Community Health Worker skilled in patient care coordination and crisis intervention. Successfully identified barriers to healthcare access and developed tailored strategies to enhance community engagement and service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Health Worker
Suvida Healthcare
Houston
12.2023 - 11.2025
- Conducted health needs assessments to identify gaps in community healthcare services.
- Coordinated resource navigation for patients to access essential healthcare services.
- Collaborated with community organizations to enhance outreach efforts and engagement.
- Delivered culturally competent support services tailored to diverse populations.
- Documented patient interactions and progress in electronic health records accurately.
- Served as a liaison between patients and healthcare providers to ensure effective communication.
- Supported individuals in completing applications for public benefits and healthcare services.
- Identified barriers to healthcare access and developed strategies to overcome them.
- Monitored program effectiveness through data collection and reporting activities.
- Maintained accurate records of patient data in a secure electronic database.
- Provided assistance with completing forms related to public benefits programs.
- Conducted home visits to assess the health needs of patients and their families.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Served as a liaison between healthcare providers and community organizations.
- Offered emotional support during difficult times or stressful situations.
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Created informational materials about available resources in the local community.
- Assessed the impact of social determinants of health on patient outcomes.
- Returned calls, emails and faxes according to departmental policy.
- Acted as an advocate for clients when interacting with insurance companies or government agencies.
- Applied concise time-management to meet deadlines.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Assisted individuals with navigating health care systems, appointments and classes.
- Answered calls and interacted with community members to provide information on advocacy services.
Field Supervisor
Crescent Home Healthcare
Houston
06.2019 - 12.2023
- Managed daily operations of field teams, ensuring adherence to safety and quality standards.
- Managed daily operations of field teams to ensure timely service delivery.
- Evaluated employee performance to identify training needs and improve skills.
- Implemented effective communication strategies to enhance client relationships.
- Resolved conflicts among team members to maintain a positive work environment.
- Collaborated with healthcare professionals to ensure quality patient care.
- Assured adherence to company policies during field operations for consistency.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with other healthcare professionals to provide comprehensive patient care.
- Delivered thorough and accurate documentation to create detailed additions to patient's electronic health record.
- Ensured that all necessary paperwork was completed accurately prior to admission or discharge.
- Monitored patient care plans to ensure compliance with established standards and protocols.
- Maintained a detailed inventory of supplies needed for daily operations at the facility.
Store Manager
Advance America
Houston
01.2017 - 05.2019
- Reviewed loan applications, verified income sources, and evaluated collateral value.
- Resolved customer complaints regarding loan services in a timely manner.
- Analyzed financial statements of potential clients to determine creditworthiness and risk level.
- Prepared documents for closing loans, such as promissory notes, security agreements.
- Assisted customers with understanding their options for refinancing existing loans.
- Negotiated terms of loans with borrowers, including interest rates and repayment schedules.
- Managed a portfolio of existing loans and monitored payment status.
- Approved or denied loan requests based on established criteria.
- Coordinated with external vendors on various aspects of the loan process, such as appraisals, title searches, insurance policies.
- Developed loan policies and procedures to ensure compliance with federal and state regulations.
- Maintained accurate records of all loan transactions using software systems.
- Collaborated with other departments to evaluate current lending practices and identify new opportunities for growth.
- Identified areas for improvement in the loan process and implemented solutions accordingly.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Set up debt payment plans based on client credit, income and assets.
- Informed customers of loan application requirements and deadlines.
- Located and suggested loan packages that met client needs and priorities.
Apartment Leasing Agent
SMI Realty Management
Houston
06.2016 - 01.2017
- Ensured that all leases were signed properly according to company policies and procedures.
- Developed marketing materials such as flyers, brochures, and advertisements to advertise available properties.
- Processed applications for prospective tenants by verifying references and conducting background checks.
- Assisted Leasing Agents in responding to tenant inquiries and complaints.
- Advised tenants on their rights and obligations under the terms of their respective leases.
- Performed regular walkthroughs of vacant units to ensure they are ready for showings.
- Responded promptly to tenant requests regarding maintenance issues or other concerns.
- Maintained accurate records of all rental agreements and lease renewals.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Marketed property to prospective tenants by giving tours and pointing out key features.
Education
High School Diploma -
Langham Creek Highschool
Houston, TXSkills
- Health needs assessment
- Resource navigation
- Electronic health records
- Culturally competent support
- Case management
- Patient advocacy
- Patient care coordination
- HIPAA guidelines
- Community-based resources
- Home visiting
- Microsoft office proficiency
- Team assignments
Languages
Spanish
Full Professional
Certification
Community Healthcare Worker
References
References available upon request.
Timeline
Community Health Worker
Suvida Healthcare
12.2023 - 11.2025
Field Supervisor
Crescent Home Healthcare
06.2019 - 12.2023
Store Manager
Advance America
01.2017 - 05.2019
Apartment Leasing Agent
SMI Realty Management
06.2016 - 01.2017
High School Diploma -
Langham Creek Highschool