Katherine Alvaro
Louisville ,KY
Summary
Dynamic and dedicated professional with extensive experience at Publix, excelling in customer service and teamwork. Proven ability to enhance operational efficiency and maintain high cleanliness standards. Skilled in cash handling and interactive communication, consistently delivering exceptional service and fostering positive customer relationships. Committed to integrity and a strong work ethic. I’m great at communication and I love the idea of interacting with costumers, I’m bilingual as well being able to multi task I can really play the role of a leader and let the shift run smoothly, I’m also a very fast learner
Overview
6
6
years of professional experience
Work History
Deli Clerk
Publix
Louisville, KY
08.2025 - Current
- Assisted customers in selecting deli products, ensuring high levels of satisfaction.
- Operated slicers and other equipment safely while adhering to food safety standards.
- Maintained cleanliness and organization of the deli counter to promote efficient service.
- Collaborated with team members to restock products and manage inventory levels effectively.
- Provided accurate product information to educate customers on offerings and promotions.
- Monitored product quality, discarding items that did not meet freshness standards.
- Trained new employees on proper procedures and customer service techniques for optimal performance.
- Implemented improvements in workflow processes, enhancing overall efficiency during peak hours.
Bakery Clerk
Publix
Miami, FL
03.2022 - 08.2025
- Assisted customers with product selections and provided excellent service in bakery department.
- Maintained cleanliness and organization of bakery displays to enhance shopping experience.
- Operated equipment for baking, decorating, and packaging baked goods efficiently.
- Monitored inventory levels and restocked items to ensure product availability.
- Collaborated with team members to meet daily production goals and deadlines.
- Demonstrated knowledge of food safety practices during handling and storage of products.
- Supported promotional activities by preparing special displays for seasonal baked goods.
Advance Sales Associate
BJ’s
Miami, FL
01.2021 - 09.2021
- Engaged customers to promote product features and benefits, enhancing overall shopping experience.
- Assisted in inventory management, ensuring stock accuracy and optimal product availability.
- Processed transactions efficiently using point-of-sale systems, maintaining cash handling protocols.
- Trained new associates on sales techniques and customer service best practices, fostering team development.
Front Desk Receptionist
Mentis Group LLC, Kendall
Miami, FL
08.2020 - 07.2021
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, routing calls efficiently to appropriate departments.
- Scheduled appointments for staff, optimizing calendar management and resource allocation.
- Maintained accurate records of incoming and outgoing correspondence.
- Coordinated office supplies inventory, ensuring timely restocking to support daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Associate of Science - Biology
Miami Dade College
Miami, FL07.2024
Skills
Customer service
Cleanliness and sanitation
Honesty and integrity
Strong work ethic
Flexible schedule
Cash handling proficiency
Data entry
Interactive communication skills
Verbal and written communication
Teamwork and collaboration
Phone orders
Phone calls
Microsoft PowerPoint
Medical Office Experience
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Deli Clerk
Publix
08.2025 - Current
Bakery Clerk
Publix
03.2022 - 08.2025
Advance Sales Associate
BJ’s
01.2021 - 09.2021
Front Desk Receptionist
Mentis Group LLC, Kendall
08.2020 - 07.2021
Associate of Science - Biology
Miami Dade College