Katherine A. Nguyen
Charlotte,NC
Summary
Client-focused professional with extensive experience managing strategic accounts across various industries. Proven track record in enhancing customer satisfaction and retention.
Overview
16
16
years of professional experience
Work History
Payments Specialist
Flywire
01.2023 - Current
- Led onboarding and implementation of payment processing solutions for healthcare, higher education, and B2B verticals. Managed front and back end payment account operations while supporting executives and sales management and collaborating with partnering acquirers.
- Processed payment transactions for international education and healthcare sectors.
- Analyzed payment discrepancies and resolved issues with clients and partners.
- Collaborated with cross-functional teams to enhance payment processing workflows.
Sales Operations Manager
Expereo
10.2019 - 04.2022
- Collaborated with account managers, directors, and executives to provide accurate pricing and tailored solutions for customers and business partners.Oversaw sales operations to align strategies with business objectives and achieve performance goals. Monitored quotas and quarterly sales performance by analyzing orders and identifying trends to drive revenue targets.
- Coordinated sales forecasting and reporting processes to enhance operational efficiency.
- Developed and implemented sales processes to streamline team workflows.
- Managed CRM systems to track customer interactions and sales data effectively.
National Accounts Manager
Elavon
05.2010 - 10.2019
- Led sales and customer service teams in managing high-value accounts to enhance client relationships. Collaborated with CEO and Executive Vice President to align strategies for achieving sales targets.
- Managed relationships with key national clients to enhance business growth.
- Developed strategic account plans to align client needs with company offerings.
- Collaborated with cross-functional teams to deliver customized payment solutions.
Education
Associate of Applied Science - Hospitality
Stratford University
Falls Church, VA04-2005
Skills
- Payment Processing
- Implementation management
- Issue resolution
- Account Management
- Client retention
- Revenue growth
- Customer Success Management
- Relationship Management
- Team leadership
- Microsoft Office
- Google Workspace
- Payment Compliance
Timeline
Payments Specialist
Flywire
01.2023 - Current
Sales Operations Manager
Expereo
10.2019 - 04.2022
National Accounts Manager
Elavon
05.2010 - 10.2019
Associate of Applied Science - Hospitality
Stratford University