Accounting Operations Specialist Customer Support Obtaining a degree in accounting and added experience in the banking industry with various payment processing roles, which have strengthened and adapted strong skills in time management, prioritization, attention to detail, fast paced processing with minimal errors, and adaptiveness to change. Strong communication and fast learning skills promotes the ability to take on new and challenging opportunities.
Hi, I’m
Candice Childs
Phoenix,AZ
Summary
Overview
10
years of professional experience
Work History
UPGRADEPhoenix, AZ
Payments Specialist
02.2022 - Current
Job overview
- Analyze financial data and transactions related to payments accurately
- Proficient in handling payment systems, reconciliations, and managing invoices.
- Process merchant returns/ credits with accuracy and attention to detail
- Ensure accuracy between financial records and bank statements
- Motivated and trained employees to maximize team productivity
- Developed and updated tracking spreadsheets using Microsoft Excel/ Google Sheets
- Knowledge of financial regulations and compliance standards related to payment processes
- Auditing, spotting discrepancies, and rectifying errors in financial records
- Processing using accounting software and tools for payments processing (QuickBooks, SAP, and Oracle)
- Troubleshoot payment issues and resolve discrepancies efficiently
- Managing multiple payment-related tasks within deadlines
IAMFANCY LLCPhoenix, AZ
Business Owner/Operator
04.2018 - Current
Job overview
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Input financial data and produced reports using Quickbooks and Oracle.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
EVERGREEN NOTE SERVICINGPhoenix, AZ
Payoff Specialist
01.2019 - 05.2021
Job overview
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Calculated interest and payments to determine payoff amount- prepared over 50 payoff statements daily
Loan ProcessorsPhoenix, AZ
USAA
05.2014 - 05.2018
Job overview
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Reviewed and validated details of loan applications and closing documentation.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Calculated and remitted state sales tax, service, and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Entered title and vehicle information into database.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Handled cash and credit card payments accurately.
- Verify banking information for dealers and process ach payments.
- Process and complete 30+ loan funding packages daily with high accuracy
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Accounting
04.2025
University Overview
- Relevant Coursework: Financial Accounting
Managerial Accounting
Taxation
Auditing
Business Mathematics
Accounting Information Systems
Economics
Business Law - 3.5 GPA
Robert Morris UniversityChicago, IL
Associate of Applied Science from Accounting
12.2004
University Overview
Skills
- Office Organization
- Spreadsheet Creation
- Bank Deposit Reconciliation
- Microsoft Office
- Information Processing
- Payment Processing
- Time Management
- Complex Problem-Solving
- Data Entry and 10-Key
- Verbal and Written Communication
- Excel Spreadsheets
- Bookkeeping Software
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Payments Specialist
UPGRADE
02.2022 - Current
Payoff Specialist
EVERGREEN NOTE SERVICING
01.2019 - 05.2021
Business Owner/Operator
IAMFANCY LLC
04.2018 - Current
USAA
Loan Processors
05.2014 - 05.2018
Grand Canyon University
Bachelor of Science from Accounting
Robert Morris University
Associate of Applied Science from Accounting