Katherine Astraikis
Summary
Dynamic professional with extensive experience in customer service and employee management at Yellowstone National Park Lodges. Proven track record in resolving complaints and enhancing guest satisfaction. Skilled in cash handling accuracy and food safety compliance, consistently delivering exceptional results in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
Yellowstone National Park Lodges-Xanterra
04.2025 - Current
- Resolved customer complaints through effective investigation and corrective measures
- Monitored front desk staff performance to ensure compliance with company standards
Senior Guest Service Agent
Yellowstone National Park Lodges-Xanterra
04.2024 - 03.2025
- Welcomed guests upon arrival and shared information about hotel amenities and local attractions
- Managed room assignments to maximize guest satisfaction
Cafe Supervisor
Zion National Park - Xanterra
08.2023 - 12.2025
- Supervised daily café operations to ensure efficient service and customer satisfaction
- Ensured compliance with health and safety regulations for optimal café operation
Assistant General Manager
Panera Bread
09.2018 - 08.2023
- Oversaw daily store operations, including staff scheduling and supervision
- Developed training program for drive-thru efficiency, implemented across multiple markets
Lead Cashier
Owen's Bagel & Deli
06.2017 - 09.2018
- Trained new team members in cash register operation, stock procedures, and customer service standards
- Resolved customer complaints efficiently while maintaining professionalism in difficult situations
Education
Some College (No Degree) - Kindergarten And Preschool Education
University of North Carolina At Charlotte
Charlotte, NCSkills
- Customer service
- Cash register operation
- Employee management
- Cash handling accuracy
- Food safety compliance
- Staff training and development
Certification
- ServSafe Certified
References
References available upon request.
CUST
Education and Training
other
Timeline
Assistant Front Office Manager
Yellowstone National Park Lodges-Xanterra
04.2025 - Current
Senior Guest Service Agent
Yellowstone National Park Lodges-Xanterra
04.2024 - 03.2025
Cafe Supervisor
Zion National Park - Xanterra
08.2023 - 12.2025
Assistant General Manager
Panera Bread
09.2018 - 08.2023
Lead Cashier
Owen's Bagel & Deli
06.2017 - 09.2018
Some College (No Degree) - Kindergarten And Preschool Education
University of North Carolina At Charlotte
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