Katherine Barachina
Dacula,GA
Summary
To secure a permanent position with a company that offers growth potential.
Overview
41
41
years of professional experience
1985
1985
years of post-secondary education
Work History
Customer Service Representative
Cintas
Lawrenceville, GA
02.2023 - Current
- Managed customer inquiries and provided solutions to enhance satisfaction.
- Processed orders and ensured accurate product delivery to clients.
- Collaborated with team members to resolve complex customer issues efficiently.
- Utilized Cintas systems for tracking orders and customer interactions promptly.
- Maintained thorough knowledge of products and services to support customers effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
Lunch Room Monitor
Dacula Elementary
Dacula, Georgia
08.2014 - 03.2016
- Responsible for maintaining good behavior amongst children – first grade through fifth grade.
- Reported issues to Upper management as well as corresponding teacher.
Customer Service Representative
Choice point
Duluth, Georgia
01.2003 - 10.2006
- Assisted customers in locating police reports. Required extensive internet research daily to obtain.
- Received inbound calls in a call center environment.
- Resolved customer complaints through effective communication and problem-solving.
Customer Service
Encompass Group
01.2000 - 04.2002
- Received inbound calls in a call center environment.
- Responsible for creating customer orders and trouble shooting any issues that arose.
- Worked with shipping to ensure timely arrival of orders.
International Coordinator
Bondo corporation
Atlanta, GA
10.1997 - 09.1999
- Responsible for routing cargo to customers located in the Middle East and South Africa.
- Worked with plant to schedule orders.
- Customer Service
- Coordinated international logistics for shipping and receiving of products.
- Managed customs documentation to ensure compliance with international regulations.
- Coordinated international shipments using advanced logistics software and tracking tools.
Traffic Manager
The Myers Group
College Park, Georgia
02.1991 - 09.1993
- Routed Import cargo to US customers.
- Responsible for maintaining inventory in warehouse
- Negotiated rates with carriers
- Coordinated daily traffic flow and logistics for efficient operations.
Customer service
Pilot Air Freight
09.1984 - 05.1990
- Assisted customers in tracing domestic air and ground shipments.
- Assisted customers in rate quotes.
- Assisted customers in booking air cargo shipments.
- Responsible for balancing daily revenue reports and reporting the numbers to Upper Management.
- Relocated to Cincinnati, Ohio office. Responsible for outside sales.
Education
Riverdale High School
Riverdale , GASome College (No Degree) - Core Curriculum
Clayton State University
Morrow, GASkills
- Strong written and verbal communication skills
- Over 10 years of experience in Transportation
- SAP
- AS400
- Microsoft Office
Timeline
Customer Service Representative
Cintas
02.2023 - Current
Lunch Room Monitor
Dacula Elementary
08.2014 - 03.2016
Customer Service Representative
Choice point
01.2003 - 10.2006
Customer Service
Encompass Group
01.2000 - 04.2002
International Coordinator
Bondo corporation
10.1997 - 09.1999
Traffic Manager
The Myers Group
02.1991 - 09.1993
Customer service
Pilot Air Freight
09.1984 - 05.1990
Riverdale High School
Some College (No Degree) - Core Curriculum
Clayton State University