Katherine Barrios
Richmond,VA
Summary
Dynamic retail professional with a proven track record at ALDI, excelling in customer service and conflict resolution. Skilled in staff training and development, I effectively enhanced team performance and boosted employee morale. Adept at managing cash handling processes, I consistently ensured accuracy and efficiency in day-to-day operations, driving repeat business and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Aldi
08.2021 - Current
- Identified and resolved inventory discrepancies through regular counts.
- Supervised cash handling and deposit records, boosting accuracy.
- Directed everyday functions to achieve set performance, quality, and service goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Conducted training sessions to enhance equipment maintenance proficiency and provided constructive feedback to employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained store cleanliness while efficiently stocking shelves with products.
Shift Supervisor
Starbucks
01.2017 - 08.2021
- Managed customer grievances and implemented practical solutions.
- Identified and resolved bottlenecks to enhance operational efficiency.
- Implemented policies and standard operating procedures for continuous improvement.
- Completed cash and credit card transactions accurately using POS software.
- Completed store opening and closing procedures and balanced tills.
- Conducted training sessions to develop employees.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL05.2016
Skills
- Retail operations management
- Conflict resolution
- Staff training and development
- Adaptability and flexibility
- Problem-solving
- Customer service and satisfaction
- Money handling
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Aldi
08.2021 - Current
Shift Supervisor
Starbucks
01.2017 - 08.2021
Associate of Arts -
Daytona State College
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