Katherine Bauer
Greer,SC
Summary
Dynamic client support specialist with a robust background in managing case coordination and training staff. Expertise in fostering client relationships and leading teams to achieve operational excellence, ensuring consistent delivery of quality service.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Group Health Client Coordinator
Network Medical Review Co, Ltd.
Rockford, IL
07.2021 - 08.2026
- Managed end-to-end coordination of medical review cases, serving as a primary liaison between patients, insurance agencies, and physician reviewers while ensuring accurate documentation management and on-time delivery of reports.
- Maintained comprehensive records of client communications, ensuring seamless information flow across emails, phone calls, and documents.
- Trained new hires on internal and client-facing processes to support smooth workplace integration and enhance team effectiveness.
- Facilitated team meetings to review project progress and efficiently delegate tasks, promoting accountability and collaboration.
Animal Care Staff
Animal Medical Clinic of Rockford
Rockford, IL
05.2020 - 07.2021
- Facilitated essential care needs coordination with clients and animal companions to foster a supportive environment and ensure seamless daily operations.
- Executed administrative tasks, including data entry and organizing animal care documentation, to support efficient operations.
- Observed animal behavior and communicated health concerns to staff to ensure timely intervention and care.
- Administered medications and treatments according to veterinary staff instructions, contributing to effective health management.
Quality Liaison and Molding Operator
Magna International
Belvidere, IL
07.2018 - 05.2020
- Facilitated production in ISO 9001, IATF 16949 accredited tier 1 automotive supplier by auditing, identifying failures, generating reports with improvement opportunities, controlling procedures, conducting inter-production quality checks, applying Statistical Process Control, and collaborating with teams to resolve product defects.
- Implemented customer support and conflict resolution through direct interaction as liaison, addressing issues and enhancing customer satisfaction.
- Facilitated communication between quality teams and production departments.
Retail Merchandiser
Hallmark Marketing Company, LLC
Portsmouth, OH
01.2016 - 06.2016
- Executed product resets, conducted daily audits, restocked inventory, and maintained displays to enhance sales and ensure brand standards.
- Conducted regular audits to ensure adherence to Hallmark's merchandising guidelines.
- Recorded inventory levels accurately to support stock availability.
University Center Attendant
Shawnee State University
Portsmouth, OH
07.2011 - 07.2015
- Facilitated university center operations by assisting patrons, monitoring facility usage, coordinating event scheduling and setup, maintaining organized and structured data retention, and performing daily administrative tasks.
- Ensured availability of supplies and equipment for effective facility operations.
- Supported students by addressing mail inquiries and coordinating daily package pickups.
Education
Real Estate Broker - Business
The CE Shop LLC
Rockford, IL12-2025
Graduate Studies - Occupational Therapy
University of Toledo College of Health And Health Services
Toledo, OH01-2017
Bachelor of Science - Exercise Science, Psychology
Shawnee State University
Portsmouth, OH01-2015
Skills
- Communication and collaboration
- Workflow coordination
- Problem-solving
- Time management
- Organization
- Attention to detail
- Task prioritization
- Adaptability
- Data management
- Data analysis
- Staff training
- Microsoft Office Suite
- Google Workspace
Certification
- Real estate broker license, Illinois Department of Financial and Professional Regulations (IDFPR), 2025
Timeline
Group Health Client Coordinator
Network Medical Review Co, Ltd.
07.2021 - 08.2026
Animal Care Staff
Animal Medical Clinic of Rockford
05.2020 - 07.2021
Quality Liaison and Molding Operator
Magna International
07.2018 - 05.2020
Retail Merchandiser
Hallmark Marketing Company, LLC
01.2016 - 06.2016
University Center Attendant
Shawnee State University
07.2011 - 07.2015
Real Estate Broker - Business
The CE Shop LLC
Graduate Studies - Occupational Therapy
University of Toledo College of Health And Health Services
Bachelor of Science - Exercise Science, Psychology
Shawnee State University