Katherine Bayard

Subcontracted at House of Blues Cleveland. Responsibilities included hiring all new employees and training such. Handled all facets of money including bank deposits and nightly deposits after concerts. Daily contact with all department managers for scheduling around concerts and spcl. events.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.

Maintained front desk check-ins for all Platinum members. Assisted morning and evening Club lounge serving food and alcohol beverages. Responsible for inventory for food and beverages in lounge. Worked closely with Platinum guests and provided them with information and reservations for local requests dining and all types of services.