Katherine Beaman
Richmond,VA
Summary
As a professional with expertise in process improvement, product development, and reducing redundancies, I possess a proven track record of driving organizational success through collaborative and cross-functional leadership. My ability to implement innovative strategies and solutions has resulted in significant improvements in operational efficiency and productivity. With excellent communication and interpersonal skills, I am able to work effectively with diverse teams to achieve common goals. I am committed to delivering exceptional results and contributing to the ongoing success of any organization I work with.
Overview
10
10
years of professional experience
Work History
Product Operations Manager
Nana Technologies
11.2021 - Current
- Amplifying insights of the Operations teams to create strategically beneficial product.
- Building cross team collaborations to increase business efficiency.
- Product research and development in conjunction with engineers.
- Organizing and implementing product launches and supporting processes to ensure smooth roll outs.
- Utilizing Jira, Confluence, Asana, Zendesk to keep internal and external stakeholders properly updated.
- Introductory SQL and DBX experience.
Senior Account Manager
Nana Technologies
12.2020 - 02.2022
- Designed automation to improve reporting capabilities.
- Grew our support capacity four times from 50 job daily to 200+ jobs daily.
- Trained new account managers in internal processes and systems.
- Created, and continually iterated on, our bug reporting system in Asana, integrating with Jira and Slack to maximize cross functional communications.
Customer Support Specialist
Nana Technologies
06.2020 - 02.2021
- Managed high volume (>200 a day) customer communications via email and SMS through Zendesk.
- Created Zendesk SOP and training program for new agents.
- Worked in B2C collections, decreasing outstanding bills from over 300 to under 50 in 2 months.
Pre-Kindergarten Teacher
Goddard School
11.2018 - 05.2020
- Creating age appropriate, engaging, lesson plans to help students develop social, emotional, physical and academic skills
- Maintaining classroom safety standards, student portfolios, and standardized testing
- Supporting new teachers to help ensure schoolwide Quality Assurance standards are maintained, and creating a supportive community culture.
Account Representative
Bay Alarm Company
05.2018 - 10.2018
- Provided continuing service to new and existing customers
- Developed individualized security systems to match customers’ unique needs
- Working with technicians to create timely maintenance and installation appointments.
Manager
Mattress Firm Ontario
01.2017 - 05.2018
- Used data to provide peer coaching and help train new employees to help drive sales and improve individual and store performances
- Providing superior customer service to every customer by finding the right solution for each customer's unique situation
Site Supervisor
THINK Together
07.2016 - 12.2016
- Implemented all site operations, program activities and site curriculum
- Promoted a safe environment and fostered positive relationships with students, families, and school administrators
- Maintained enrollment numbers and managed student records.
Lead Instructor/HiSET Instructor
Job Corps
09.2015 - 07.2016
- Ran High School Equivalency program, developed curriculum and provided specialized instruction, exceeded quarterly goal consistently
- Provided support to Academic Manager, helped create new teacher support network and improved teacher morale and classroom culture.
Education
Master of Arts - Organizational Leadership & Social Justice
Saint Mary’s College of California
05.2017
Bachelor of Arts - Philosophy/Law & Society
University of California
06.2012
Skills
- Training Team Members
- Cross-Functional Team Management
- Project Management
- Product Development
- Policy and Procedure Implementation
- Customer Satisfaction
Affiliations
City Year, Orlando, FL, 2012-2013
Peace Corps
Education, Madagascar, 2013-2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Operations Manager
Nana Technologies
11.2021 - Current
Senior Account Manager
Nana Technologies
12.2020 - 02.2022
Customer Support Specialist
Nana Technologies
06.2020 - 02.2021
Pre-Kindergarten Teacher
Goddard School
11.2018 - 05.2020
Account Representative
Bay Alarm Company
05.2018 - 10.2018
Manager
Mattress Firm Ontario
01.2017 - 05.2018
Site Supervisor
THINK Together
07.2016 - 12.2016
Lead Instructor/HiSET Instructor
Job Corps
09.2015 - 07.2016
Master of Arts - Organizational Leadership & Social Justice
Saint Mary’s College of California
Bachelor of Arts - Philosophy/Law & Society
University of California
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