Katherine Benedith-Caballero
Brooklyn,N.Y.
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
BCA Staffing Company
Brooklyn , NY
2023.06 - Current
- Providing optimum patient care as a Professional CNA with acute care, rehabilitation, surgical, home healthcare and nursing home setting.
- Preserving patient dignity and assuring patient's dignity while carrying out tasks such as diapering, bedpan changes, and bathing and emptying drainage bags.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Call Representative
Expedient Staffing Solutions Inc.
Brooklyn , NY
2020.10 - 2022.11
- Responded to phone inquiries from the public and provided customer service and information to callers.
- Offered alternative solutions where appropriate to resolve customer complaints satisfactorily.
- Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
- Took complaints and service requests and forward them to city agencies for further action.
Front Desk/Clerical
Sen Long Acupuncture Care P.C
Brooklyn , NY
2018.04 - 2019.11
- Greeted guests with friendliness and professionalism.
- Processed patient payments and scanned identification and insurance cards.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responded to customer feedback or complaints in a timely manner.
Education
High School Diploma -
Multicultural High School
06.2011
Liberal arts -
Medgar Evers College of The City University of New York
Skills
- Fluent in both English and Spanish
- Teamwork and Collaboration
- Proficient in Microsoft office (PowerPoint, Word, Excel)
- Quick Problem Solver
- Strong interpersonal communication
Certification
- Patient Care Technician Certification - 12/2023
- Phlebotomy Certification - 12/2023
- EKG Technician Certification - 12/2023
- CPR Certification - 06/2023
- Nursing Assistant Certification (NA) - 06/2023
- Community Health Worker Certification 05/2017
Languages
Spanish
Professional
References
References available upon request.
Timeline
Certified Nursing Assistant
BCA Staffing Company
2023.06 - Current
Call Representative
Expedient Staffing Solutions Inc.
2020.10 - 2022.11
Front Desk/Clerical
Sen Long Acupuncture Care P.C
2018.04 - 2019.11
High School Diploma -
Multicultural High School
Liberal arts -
Medgar Evers College of The City University of New York
- Patient Care Technician Certification - 12/2023
- Phlebotomy Certification - 12/2023
- EKG Technician Certification - 12/2023
- CPR Certification - 06/2023
- Nursing Assistant Certification (NA) - 06/2023
- Community Health Worker Certification 05/2017
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